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Customer Support Specialist

2 months ago

Santa Ana, California, United States Domino's Franchise Full time
Position Overview:
As a vital member of our customer service team, you will play a key role in ensuring customer satisfaction and operational efficiency.

Key Responsibilities:
1. Operate various equipment effectively.
2. Manage the stocking of ingredients from delivery areas to storage and workstations.
3. Prepare products for customer orders.
4. Handle and process telephone orders with accuracy.
5. Conduct inventory checks and complete necessary documentation.
6. Maintain cleanliness of equipment and the facility on a daily basis.

Training:
Comprehensive orientation and on-the-job training will be provided.

Communication Skills:
Must possess the ability to understand and provide clear written instructions. Effective verbal communication with customers and colleagues is essential for processing orders both over the phone and in person.

Essential Skills:
- Proficiency in basic arithmetic operations (addition, subtraction, multiplication, division).
- Ability to provide accurate monetary change.
- Strong verbal, written, and telephone skills for order processing.
- Excellent hand-eye coordination for precise movements.
- Competence in entering orders using a computer or touch screen.

Work Environment:
Exposure to:
- Varied weather conditions during outdoor tasks.
- In-store temperatures ranging from cool to warm.
- Fumes from food odors and exposure to dust.
- Potential hazards from sharp edges and moving machinery.

Sensory Requirements:
- Ability to communicate effectively via phone.
- Near and mid-range vision for in-store tasks.
- Depth perception and temperature differentiation.

Temperament:
Ability to manage multiple tasks, work independently and collaboratively, perform under pressure, and maintain quality standards while interacting with customers.

Physical Demands:
Standing: Most tasks require standing, with varying walking surfaces.
Walking: Short distances for brief periods.
Sitting: Paperwork is completed at a desk.
Lifting: Ability to lift cases weighing up to 50 pounds.
Carrying: Transporting items weighing up to 30 pounds over short distances.
Driving: Delivering products within a designated area.
Pushing: Moving trays on dollies.
Climbing: Occasional use of stairs or ladders.
Stooping/Bending: Required for various tasks, including assembly and stocking.
Crouching/Squatting: Occasionally necessary for cleaning and stocking.
Reaching: Frequent reaching for various tasks.

Tools and Equipment:
Utilization of various tools including computers, telephones, and kitchen equipment.

Qualifications:
All information will be kept confidential in accordance with EEO guidelines.