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Order Processing Coordinator

2 months ago


Santa Ana, California, United States Aston Carter Full time

As a pivotal member of our manufacturing organization, the Customer Service Specialist/Administrator is essential in providing outstanding service to our esteemed clientele. This role is perfect for individuals who excel in a dynamic environment, possess strong order processing skills, and are adept at customer engagement.

Key Responsibilities:

Handle incoming orders utilizing our proprietary CRM and ERP software systems.

Efficiently oversee invoices and purchase orders to ensure smooth transactions.

Act as the primary liaison for our valued clients, addressing inquiries and concerns with professionalism and promptness.

Collaborate with internal departments to guarantee accurate and timely order fulfillment.

Develop and maintain relationships with key accounts, offering tailored support.

Contribute to process enhancements aimed at improving the customer experience.

Qualifications:

Demonstrated organizational skills with the ability to juggle multiple tasks effectively.

Familiarity with CRM and ERP software for order management (training available if needed).

Exceptional communication abilities, both written and verbal.

A customer-focused mindset dedicated to resolving issues efficiently.

Detail-oriented approach for precise data entry and record maintenance.

Prior experience in manufacturing or customer service is advantageous.

Benefits:

Competitive salary and comprehensive benefits package.

Opportunity to thrive in a collaborative and dynamic manufacturing setting.

Play a crucial role in enhancing customer satisfaction and supporting company growth.

Access to ongoing training and professional development opportunities.

About Aston Carter:

Aston Carter specializes in delivering top-tier corporate talent solutions to a diverse range of clients globally. Our expertise spans accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative roles, enabling us to extend the capabilities of industry-leading companies. We leverage our extensive recruiting knowledge and vast network to meet the evolving demands of our clients and talent community with agility and excellence. With a presence across the U.S., Canada, Asia Pacific, and Europe, Aston Carter proudly serves numerous Fortune 500 companies.

Diversity, Equity & Inclusion:

At Aston Carter, we believe that diversity and inclusion are fundamental to the equity and success of our workforce. Our commitment to DE&I is reflected in our practices:

  • Recruiting diverse talent
  • Fostering an inclusive environment through continuous self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Providing growth opportunities for all employees

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.