Bilingual Customer Support Specialist
1 week ago
Are you passionate about delivering outstanding customer support and thrive in a collaborative environment? BrandRep is looking for a committed individual to join our customer service team as a Bilingual Spanish Customer Support Specialist. In this role, you will play a vital part in assisting our clients and enhancing our business operations.
Key Responsibilities:- Exhibiting a positive and professional attitude while assisting clients.
- Efficiently addressing customer inquiries and concerns.
- Managing customer complaints and offering suitable resolutions.
- Engaging with customers through various communication channels.
- Accurately processing orders and requests.
- Maintaining detailed records of customer interactions.
- Working collaboratively with team members to ensure excellent service delivery.
- Providing constructive feedback to enhance customer service procedures.
- Ensuring customer satisfaction through timely and effective support.
- Accurately documenting customer information.
- High school diploma or equivalent.
- Prior experience in customer service is preferred.
- Ability to stay composed under pressure.
- Proven capability to manage multiple tasks effectively.
- Familiarity with computer systems.
- Strong attention to detail and organizational abilities.
- Competitive hourly compensation.
- Performance incentives and recognition programs.
- Comprehensive health benefits including medical, vision, and dental coverage.
- Paid time off for sick days and holidays.
- 401k and life insurance options.
- Opportunities for career advancement and professional growth.
- Business casual work environment.
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