Bilingual Customer Support Specialist

1 week ago


Santa Ana, California, United States BRANDREP Full time
Become a Part of Our Team as a Bilingual Spanish Customer Support Specialist

Are you passionate about delivering outstanding customer support and thrive in a collaborative environment? BrandRep is looking for a committed individual to join our customer service team as a Bilingual Spanish Customer Support Specialist. In this role, you will play a vital part in assisting our clients and enhancing our business operations.

Key Responsibilities:
  • Exhibiting a positive and professional attitude while assisting clients.
  • Efficiently addressing customer inquiries and concerns.
  • Managing customer complaints and offering suitable resolutions.
  • Engaging with customers through various communication channels.
  • Accurately processing orders and requests.
  • Maintaining detailed records of customer interactions.
  • Working collaboratively with team members to ensure excellent service delivery.
  • Providing constructive feedback to enhance customer service procedures.
  • Ensuring customer satisfaction through timely and effective support.
  • Accurately documenting customer information.
Required Qualifications:
  • High school diploma or equivalent.
  • Prior experience in customer service is preferred.
  • Ability to stay composed under pressure.
  • Proven capability to manage multiple tasks effectively.
  • Familiarity with computer systems.
  • Strong attention to detail and organizational abilities.
What We Offer:
  • Competitive hourly compensation.
  • Performance incentives and recognition programs.
  • Comprehensive health benefits including medical, vision, and dental coverage.
  • Paid time off for sick days and holidays.
  • 401k and life insurance options.
  • Opportunities for career advancement and professional growth.
  • Business casual work environment.


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