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Supervisor - Retail Operations

2 months ago

Dover, United States Bally’s Dover Full time
DescriptionMajor Focus

Responsible for assisting in the management of the retail shops and upholding the high standards of the operation. Ensure excellent customer service, maximize financial return, and foster a great work environment.Essential Functions

  • Provide guests with the highest level of customer service.
  • Maintain awareness of security in all shops.
  • Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.
  • Handle all complaints and problems that may occur in a courteous and professional manner.
  • Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.
  • Ensure proper pricing of merchandise.
  • Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.
  • Maintain a smooth selling floor.
  • Ensure employees are implementing store promotions and sales contests.
  • Ensure all “Specialty Brand” programs are followed and standards upheld.
  • Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.
  • Assist with monthly inventory.
  • Complete and issue timely evaluations for subordinates.
  • Conduct formal and informal training for subordinates.
  • Conduct formal and informal coaching and counseling with subordinates.
  • Reward and recognize superior performers.
  • Ensure that employees work safely and follow all safety rules.
  • Ensure compliance with relevant laws and regulations as well as company policies and procedures.
  • Maintain up-to-date knowledge of industry and competition.
  • Ensure effective communication within the department and company.
  • Hold subordinates accountable for established performance expectations.
  • Motivate and develop staff; provide advice and guidance as appropriate.
  • Comply with and enforce compliance with the company’s recycling program standards.
  • Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager
  • Interviews, selects, hires and retains superior employees Additional Functions
    • Perform other duties as assigned.Requirements/Education
      • High school diploma, GED or equivalent work experience required.
      • Two years of retail supervisory experience preferred.
      • Must possess good math skills.
      • Must possess computer proficiency with Microsoft Word.
      • Must possess good oral and written communication skills.
      • Must possess good customer service and leadership skills.
      • Must be able to solve problems and deal with a variety of situations.
      • Must present an overall professional appearance.
      • Must be able to work weekends, holidays and nights as scheduled.
      • Must be able to successfully pass a background check.
      • Must be able to speak, read and write English

        The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

        Bally’s Dover is an equal opportunity employer.Addendum To Job Description

        These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. Physical Requirements

        X

        Seeing

        X

        Pull ( 100 pounds)

        X

        Bend

        Color Perception

        X

        Climb, Ascend/Descend (Stairs, Ladders)

        X

        Stoop /Kneel /Crouch

        X

        Hearing / Listening

        X

        Lift ( 25 pounds)

        Taste

        X

        Clear Speech / Talking

        X

        Carry ( 25 pounds)

        Smell

        Touching

        Drive (local / long distance)

        Repetitive Motion

        X

        Dexterity /Hand

        X

        Walk for Extended Periods

        Run

        X

        Dexterity /Fingers

        X

        Stand for Extended Periods

        Reach (Above Shoulder)

        X

        Push ( 100 pounds)

        X

        Sit for Extended Periods

        Other: Mental / Reasoning Requirements

        Reading – Simple

        Writing – Simple

        Advanced Math Skills

        X

        Reading – Complex

        X

        Writing – Complex

        X

        Analysis / Comprehension

        X

        Clerical

        X

        Basic Math Skills

        X

        Judgment / Decision Making Work Environment

        Shift Work

        Outside

        Pressurized Equipment

        X

        Works Alone

        Extreme Heat

        Moving Objects

        X

        Works with Others

        Extreme Cold

        High Places

        X

        Verbal Contact with Others

        Extreme Noise

        Fumes / Odors

        X

        Face-to-Face Contact

        Mechanical Equipment

        Hazardous Materials

        X

        Inside

        Electrical Equipment

        Dirt / Dust Disclaimer

        The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

        Source: Hospitality Online