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Administrative Coordinator

2 months ago

Albuquerque, United States Isleta Resort & Casino Full time

Age Requirement: 21 years or older

Position Summary:

Responsible for coordinating administrative activities in direct support of the Human Resources Department.  Promotes and exhibits World Class Guest Service to all Resort and Casino guests.  Responds to management and employee inquiries in a prompt and professional manner while ensuring and maintaining open communication with leadership and employees.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

  • Under minimal supervision, performs highly complex clerical, administrative and secretarial duties to assist senior and professional members of Department or Office.
  • Assists internal and external guests with transactions, answering questions by phone or in person, providing outstanding guest service.
  • Composes correspondence, reports, memoranda and other materials using independent judgement with accuracy and completeness.
  • Maintains adequate inventories of all office supplies.
  • Contacts internal IT to fix computers; contacts external vendors as needed to maintain copy machines.
  • Responds to all employee or public requests promptly and professionally.
  • Interacts with other Offices/Departments and outside individuals and/or organizations
  • Participates in and may be assigned to lead projects for events hosted by Human Resources.
  • Cross-trains in designated areas; serves daily as back-up for front desk duties.
  • Oversees that Purchase Requisitions (PRs) are promptly paid, may occasionally process PRs.
  • Maintains accounting log of PRs, ensuring coding to GL accounts are correct.
  • Informs Manager if discrepancy is identified in budgeted expenses.
  • May be required to compile statistical information into reports, charts or graphs.
  • Coordinates registration and travel arrangements for HR team members, ensuring attention to detail, prompt follow through with accuracy.
  • Greets guests, maintains friendly and inviting atmosphere, and promotes positive guest relations through courteous and efficient service.
  • Ensures direct Manager is advised promptly of outstanding, unresolved issues.
  • Performs other duties as needed.

    Accountability and Supervision:

    Supports department leadership with supervision of the administrative team.

    Education and Experience:

    • High School Diploma required.
    • Three (3) years proven work experience as an Office Manager, Administrative Assistant III, or similar role.
    • Or an equivalent combination of relevant education, experience, and training.

      Special Requirements, Licenses, and Certification

      • Must be able to acquire and maintain Gaming License issued through POIGRA. Required.
      • Must be able to successfully pass a pre-employment drug test and background investigation.
      • Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs. Required.

        Knowledge, Skills, and Abilities:

        • Hands-on experience coordinating large events.
        • Proficiency with Office Suite programs
        • Advanced organizational skills with the ability to handle multiple assignments.
        • Strong communication skills
        • Must possess a sense of urgency and good judgement. Must be able to successfully manage multiple projects in a fast-paced environment and work with minimal supervision.
        • Must be able to take direction and feedback well.
        • Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
        • Must possess strong critical and analytical thinking skills.
        • Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
        • Must maintain appearance and behavior that is exceptional and reflects the image of the Property and the Human Resources Department.

          Physical Demands and Work Environment

          • Sit/stand for extended period of time
          • Must be able to lift, move and place 25 pounds

            Working Conditions:

            • Typically work in offices and spend much of their time working with people. Most work full time during regular business hours.
            • May occasionally deal with angry or hostile individuals
            • Smoke filled environment

              Disclaimer

              This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

              Native American Preference Policy

              Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.

              Source: Hospitality Online