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Head of Scaled Sales, North America
4 months ago
Intuit Mailchimp is the #1 growth platform for small to medium sized businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of multichannel marketing and CRM solutions powered by GenAI.
We are looking for a customer-obsessed, strategic, and analytical sales leader with experience and a passion for leading and inspiring scaled sales teams. Reporting to Mailchimp’s Head of Sales, you will lead a team of sales leaders, FTE sellers, program managers and contractual sellers with a focus on new customer acquisition. You will be responsible for our sales partners success, FTE sellers achieving targets, managing our contractual workers, & collaborating with cross functional leaders to drive revenue growth and customer success.
What you'll bring
- 12+ years of experience in sales operations/management
- Accomplished leader at least with 3-5 years experience managing scaled sales operations
- Experienced people manager who has built high-performing teams and demonstrated ability to implement execution strategies to effectively manage, coach, & balance both team/individual goals
- Experience leading and scaling both inbound and outbound sales motions and working with SMB & Mid Market customer segments
- Strong analytical, planning and problem-solving skills with in depth understanding of sales levers, metrics, performance standards and sales methodology
- An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity
- Strong track record in delivering industry-leading sales results
- Demonstrable capabilities in building and scaling sales teams from early stages and leading transformation
- Excellent communicator with the ability to inspire customers and internal teams
- Proven success in partnering, influencing and collaborating internally and externally toward shared vision and goals
- BA or BS degree minimum. MBA preferred
- Lead and manage the scaled sales operations team to achieve and exceed sales targets
- Foster a high-performance culture focused on accountability, continuous improvement, and customer satisfaction
- Analyze and improve sales processes to enhance efficiency and effectiveness
- In partnership with the sales leadership team, build and execute a customer acquisition strategy (across Inbound and Outbound) to bring in new businesses to Mailchimp as well as accelerate customer growth overall
- Be thought partner for Marketing Leadership to innovate on customer experiences, lead generation, pricing experiments and acquisition strategies
- Work with sales, onboarding, and strategy leaders to influence sales program design, sales incentive plans and define a sales strategy that connects across other global GTM functions to enable a seamless customer journey
- Lead the team with operational rigor and data driven approach to continually understand business performance and deliver quarterly and annual sales targets
- Collaborate across Intuit to share and learn best practices to continue to drive growth and to implement process improvement
- Work with the North American QuickBooks teams to ensure we develop a strategy around joint go to market and execute against it
- Quickly test new ideas, using our Innovation practices, combining data and insight to learn and innovate rapidly
- Lead the best customer listening engine to capture insights and feedback to influence product roadmaps and tools/infrastructure to improve the experience of customers and sellers
- Help remove barriers, acting as an escalation point when needed to help solve,triage, or close prospective accounts
