Head of Account Development, North America

1 week ago

New York, New York, United States Springer Healthcare Full time
About the Role

The Head of Account Development (AD) will lead the North American Account Development team, focusing on key regional accounts. This team handles after-sales onboarding, customer retention, and growth initiatives aligned with the goals of the Research Marketing Department. Reporting to the Director of Account Development, Americas, this role oversees North American AD Managers and ensures alignment with company priorities and strategies.

Responsibilities:
  • Develop customer success strategies for SN's varied products and provide feedback to the licensing sales team and Research Marketing management.
  • Onboard new users and update existing users on new features and capabilities to ensure customer success and satisfaction.
  • Create client content and conduct customer-focused programs to increase satisfaction and usage, driving renewal and revenue growth.
  • Develop and implement customer collateral to promote usage and build brand and product awareness.
  • Prepare and oversee an annual AD plan for the assigned territory in collaboration with the licensing sales staff.
  • Monitor regional usage statistics by client sector to evaluate and enhance value strategies.
  • Participate in national and regional conferences to enhance Springer Nature's visibility and thought leadership.
  • Engage customers in programs such as summits, executive sponsor programs, road shows, account reviews, and product training.
  • Attend AD, Engagement Marketing, Licensing, and other internal meetings as requested.
  • Share North American AD tools and techniques with the global AD team.
  • Perform other ad hoc projects and duties as needed.
Requirements

Essential:

  • Bachelor's degree or equivalent.
  • 10 years' experience in the current AD role coupled with personnel management or directly comparable work experience in library services.
  • Experienced in leading in a wide range of situations with varied audiences. Leadership experience could include but is not limited to effectively engaging with decision makers and influencers, end users, and internal staff.
  • Ability to understand customer needs and priorities; position and demonstrate Springer Nature products; train both internal and external customers.
  • Become a company expert in the library market with the ability to form strategies for securing renewals and/or upselling new products.
  • Ability to interact with other functional groups and gain cooperation through shared objectives.
  • Able to balance several projects simultaneously with both long-term and short-term deadlines.
  • Possess excellent grammar and English skills, creativity, and self-motivation.
  • Detail and completion oriented while demonstrating flexibility as needed.
  • Use independent judgment for modifying procedures to create efficiency and problem solving.
  • Strong writing, presentation, and analytical skills required.
  • Travel required to attend local and national conferences as well as key client visits.
Desirable

Background and training as a librarian is a plus.

Knowledge and expertise in Open Access and Transformative Agreements is a plus.

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