Technical Support Specialist

2 weeks ago

Franklin WI, United States TEKsystems Careers Full time

  • Job Title: Technical Support Analyst*
  • Description*
  • Why You’ll Love This Job:*
  • *Local Advantage*: This opportunity is open exclusively to local candidates, ensuring a close-knit team environment.
  • *Flexible Work Environment*: Enjoy the best of both worlds with our hybrid work model—3 days onsite and 2 days from the comfort of your home after training.
  • *Seamless Onboarding*: Interviews are conducted remotely via Zoom, making the process smooth and convenient.
  • *Fully Equipped*: We provide a laptop and all necessary equipment to set you up for success. Any additional equipment you need is at your discretion.
  • Position Summary:*
Join our dynamic team as a *Technical Support Analyst* and become the go-to expert for technical support in our contact center. You’ll tackle a variety of challenges, from troubleshooting remote hardware and software to resolving connectivity issues. Your day will be filled with engaging interactions via phone and chat, using cutting-edge remote access software. 6 months experience plus.
  • What You’ll Do:*
  • Provide top-notch support for Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and a range of applications.
  • Handle an average of 25 interactions daily, serving as the single point of contact for over 20,000 staff members.
  • Excel in a performance-driven environment, with KPIs focused on schedule adherence, first contact resolution, quality, and customer service.
  • Spend nearly 100% of your day engaging with customers, ensuring their technical issues are resolved efficiently.
  • What We Offer:*
  • *Professional Growth*: Develop your skills in a supportive environment with ample opportunities for advancement.
  • *Team Spirit*: Be part of a collaborative team that values your contributions and celebrates successes.
  • *Work-Life Balance*: Benefit from a hybrid work model that offers flexibility and convenience.
  • Required Skills:*
  • Proficiency in MS Office and Windows
  • Strong customer service skills
  • Troubleshooting and help desk support experience
  • Knowledge of Active Directory
  • Experience with Office 365, ServiceNow, Zendesk, Windows 10, and phone support
  • Familiarity with service desk operations, event viewer, task manager, and technical support
  • Experience with Zoom and call center support
  • Top Skills:*
  • General Windows knowledge and troubleshooting
  • MS Office troubleshooting
  • Basic networking knowledge
  • Excellent typing skills (WPM)
  • Experience in phone/chat IT support
  • Ready to Make an Impact?* If you’re passionate about technology and love solving problems, we want to hear from you Apply today and take the first step towards an exciting career with us.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and maybe subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Technical Support Specialist I

    3 months ago

    Franklin, United States GEODIS Group Full time

    ** Technical Support Specialist I** **Job Category****:** Operations **Requisition Number****:** TECHN18053 Showing 1 location **Job Details** **Description** The **Technical Support Specialist I** is responsible for providing system and technology assistance and support for the Companys customers and employees. **Job Duties**: - **Primary Duties:** *...

  • Technical Support Specialist

    7 days ago

    Franklin, Wisconsin, United States TIER4 GROUP Full time

    Job OverviewPosition: Onsite Technical Support SpecialistLocation: RemoteType: OnsitePerks: Competitive Compensation, Benefits, Complimentary MealsAbout TIER4 GROUP: TIER4 GROUP is expanding its onsite technical support division, currently staffed by a dedicated team of professionals focused on equipping new employees with essential technology and managing...

  • Technical Support Specialist Onsite

    2 weeks ago

    Franklin, Wisconsin, United States TIER4 GROUP Full time

    Job OverviewPosition: Onsite Technical Support SpecialistLocation: RemoteType: OnsitePerks: Competitive compensation, benefits, complimentary daily meals while onsiteAbout TIER4 GROUP: TIER4 GROUP is expanding its onsite technical support division, currently staffed by a dedicated team focused on preparing and distributing computing devices and peripherals...

  • Technical Support Specialist

    3 days ago

    Franklin, Nebraska, United States Saxon Global Full time

    Job SummaryThe Technical Support Specialist provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Laptop hardware/equipment to ensure optimal workstation performance.Key...

  • Onsite Technical Support Specialist

    1 month ago

    Franklin, United States TIER4 GROUP Full time

    Job DescriptionJob DescriptionTitle: Onsite Technical Support SpecialistLocation: Franklin, WIType: OnsiteDuration: August 2024 - December 2024Perks: Competitive Rates, Benefits, free daily lunch when onsiteAbout Us: Our Fortune 100 client is growing its onsite technical support team, currently comprised of 8 professionals dedicated to preparing and...

  • Technical Supporter

    2 weeks ago

    Franklin, WI, United States TEKsystems Careers Full time

    We are currently looking to fill the position of a Technical Support Analyst. Technicians in this role will be responsible for providing technical support in a contact center. This includes troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support will be provided through phone and chat interactions using remote access...

  • Technical Support Analyst

    2 months ago

    Franklin, United States Codeworks L.L.C Full time

    Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:We are seeking a dedicated Technical Support Specialist to join our team in Franklin, Wisconsin. The ideal candidate will possess strong technical skills in...

  • Technical Support Specialist

    2 weeks ago

    Franklin, United States TEKsystems Careers Full time

    Job Title: Technical Support Analyst Description Why Youll Love This Job: Local Advantage: This opportunity is open exclusively to local candidates, ensuring a close-knit team environment. Flexible Work Environment: Enjoy the best of both worlds with our hybrid work model3 days onsite and 2 days from the comfort of your home after training. Seamless...

  • Technical Support Analyst

    2 weeks ago

    Franklin, WI, United States TEKsystems Careers Full time

    Job Description: Technical Support Analyst - Remote *Position Summary:* As a Technical Support Analyst, you will provide essential technical support within our contact center. Your responsibilities will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is delivered via phone and chat interactions using...

  • Technical Support Specialist

    2 weeks ago

    Franklin, WI, United States TEKsystems Full time

    Job Title: Technical Support AnalystDescriptionWhy You’ll Love This Job:Local Advantage: This opportunity is open exclusively to local candidates, ensuring a close-knit team environment.Flexible Work Environment: Enjoy the best of both worlds with our hybrid work model—3 days onsite and 2 days from the comfort of your home after training.Seamless...

  • Technical Support Analyst

    2 weeks ago

    Franklin, Wisconsin, United States HERMLE USA Full time

    Company Overview:HERMLE USA, Inc. is a leading provider of high-precision machining centers and exceptional technical support for manufacturers across North America. Our workforce is our greatest asset, and we prioritize the satisfaction of our customers through dedicated service and support.Position Summary:We are seeking a committed IT Support Specialist...

  • Technical Support Analyst

    2 weeks ago

    Franklin, Wisconsin, United States HERMLE USA Full time

    Company Overview:HERMLE USA, Inc. is a leading provider of high-precision machining centers and exceptional technical support in North America. Our workforce is our greatest asset, and we are dedicated to exceeding our customers' expectations through outstanding service and support.Position Summary:We are seeking a dedicated IT Support Specialist to join our...

  • Technical Support Specialist

    2 weeks ago

    Franklin, Nebraska, United States HCL Technologies Full time

    Position Overview:We are seeking a dedicated Support Engineer to join our dynamic team at HCL Technologies. The ideal candidate will possess a strong foundation in technical support and network management.Key Responsibilities:Utilize 1-2 years of relevant experience in the field.Conduct initial troubleshooting and network assessment.Manage ticket creation...

  • Technical Support Analyst

    2 weeks ago

    Franklin, WI, United States TEKsystems Careers Full time

    *Description:* Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed via phone and chat interactions utilizing remote access software. Support will include Windows 10/11, Office 365, laptops, desktops,...

  • Technical Specialist

    1 day ago

    Franklin Farm, United States SilverLinx Full time

    We offer competitive compensation, personalized support, and numerous benefits. You can find testimonials from our employees on various review platforms.Technical Specialist for Industrial OperationsLocation: GermanyWe are seeking a Technical Specialist for our client in Germany. This is a long-term position in the field of industrial operations. The primary...

  • Technical Support Specialist

    2 weeks ago

    Franklin, Nebraska, United States HCL Technologies Full time

    Job Description (Posting). Position Overview: This role involves delivering comprehensive hardware and software assistance to staff and incoming personnel. The position will support the generation of weekly reports, oversee inventory management, and perform various administrative duties as required. The ideal candidate will demonstrate exceptional customer...

  • Technical Support Specialist

    1 week ago

    Franklin Park, Illinois, United States The Hill Group Full time

    Position OverviewSalary: CompetitiveGeneral Summary: The IT Support Technician is accountable for delivering technical support and assistance concerning laptops, mobile devices, tablets, and software applications. This role involves responding to requests through a ticketing system, managing the setup and deployment of new equipment, overseeing a fleet of...

  • Technical Support Specialist

    1 week ago

    Franklin Park, Illinois, United States The Hill Group Full time

    Position OverviewSalary: CompetitiveGeneral Summary:The IT Support Technician is accountable for delivering technical support and assistance concerning various devices, including laptops, smartphones, tablets, and software applications. This role involves responding to user inquiries through a ticketing system, facilitating the setup and deployment of new...

  • Junior IT Support Specialist

    2 weeks ago

    Franklin, Wisconsin, United States Expedient Full time

    Position OverviewExpedient is seeking a motivated individual for an on-site, entry-level role that provides a pathway to professional development, advancement, and career progression. The Junior IT Support Specialist will become part of the Operations Support Center (OSC) team and will benefit from comprehensive training (including industry certifications)...

  • Help Desk Support Specialist

    2 days ago

    Franklin, Kentucky, United States K2 Staffing, LLC Full time

    Job SummaryWe are seeking a highly skilled Help Desk Support Specialist to join our team at K2 Staffing, LLC. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our clients.Key ResponsibilitiesProvide end-user assistance and support for Windows 10 workstations and Windows 2016 & 2019 servers.Act as...