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Technical Support Analyst

2 months ago

Franklin, Wisconsin, United States HERMLE USA Full time

Company Overview:
HERMLE USA, Inc. is a leading provider of high-precision machining centers and exceptional technical support for manufacturers across North America. Our workforce is our greatest asset, and we prioritize the satisfaction of our customers through dedicated service and support.

Position Summary:
We are seeking a committed IT Support Specialist who embodies the values of integrity and professionalism. This role is essential in ensuring our technical infrastructure operates smoothly and efficiently.

Key Responsibilities:

  • Deliver helpdesk assistance and training to end users.
  • Set up, troubleshoot, and repair Windows computers while addressing broader equipment issues.
  • Resolve software-related problems and provide first-level support.
  • Assist in maintaining the IT infrastructure, including both hardware and software components.
  • Engage with a diverse range of individuals to understand their needs and translate them into actionable solutions.
  • Manage account licenses and permissions across Office 365 and various cloud services.
  • Facilitate the onboarding process for new employees by assigning necessary permissions.
  • Enhance operational processes, particularly in streamlining IT onboarding procedures.
  • Perform additional duties as assigned.

Qualifications:

  • 1-5 years of relevant experience or a bachelor's degree in a related IT field.
  • Proficient in current operating systems, particularly Windows and Office 365 applications.
  • Experience in setting up, repairing, and maintaining workstations.
  • Strong analytical and problem-solving skills, with a proactive approach to overcoming challenges.
  • Ability to take initiative and ownership of tasks to enhance processes as the organization grows.
  • Excellent communication skills, capable of interacting with all levels of the organization and providing support to non-technical users.
  • A hands-on approach to identifying and resolving issues promptly.
  • Willingness to occasionally work outside of standard hours.