Technical Support Specialist
2 weeks ago
Job Title: Technical Support Analyst
Description
Why You’ll Love This Job:
- Local Advantage: This opportunity is open exclusively to local candidates, ensuring a close-knit team environment.
- Flexible Work Environment: Enjoy the best of both worlds with our hybrid work model—3 days onsite and 2 days from the comfort of your home after training.
- Seamless Onboarding: Interviews are conducted remotely via Zoom, making the process smooth and convenient.
- Fully Equipped: We provide a laptop and all necessary equipment to set you up for success. Any additional equipment you need is at your discretion.
Position Summary:
Join our dynamic team as a Technical Support Analyst and become the go-to expert for technical support in our contact center. You’ll tackle a variety of challenges, from troubleshooting remote hardware and software to resolving connectivity issues. Your day will be filled with engaging interactions via phone and chat, using cutting-edge remote access software. 6 months experience plus.
What You’ll Do:
- Provide top-notch support for Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and a range of applications.
- Handle an average of 25 interactions daily, serving as the single point of contact for over 20,000 staff members.
- Excel in a performance-driven environment, with KPIs focused on schedule adherence, first contact resolution, quality, and customer service.
- Spend nearly 100% of your day engaging with customers, ensuring their technical issues are resolved efficiently.
What We Offer:
- Professional Growth: Develop your skills in a supportive environment with ample opportunities for advancement.
- Team Spirit: Be part of a collaborative team that values your contributions and celebrates successes.
- Work-Life Balance: Benefit from a hybrid work model that offers flexibility and convenience.
Required Skills:
- Proficiency in MS Office and Windows
- Strong customer service skills
- Troubleshooting and help desk support experience
- Knowledge of Active Directory
- Experience with Office 365, ServiceNow, Zendesk, Windows 10, and phone support
- Familiarity with service desk operations, event viewer, task manager, and technical support
- Experience with Zoom and call center support
Top Skills:
- General Windows knowledge and troubleshooting
- MS Office troubleshooting
- Basic networking knowledge
- Excellent typing skills (WPM)
- Experience in phone/chat IT support
Ready to Make an Impact? If you’re passionate about technology and love solving problems, we want to hear from you Apply today and take the first step towards an exciting career with us.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and maybe subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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