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Technical Support Specialist Onsite
2 months ago
Position: Onsite Technical Support Specialist
Location: Remote
Type: Onsite
Perks: Competitive compensation, benefits, complimentary daily meals while onsite
About TIER4 GROUP: TIER4 GROUP is expanding its onsite technical support division, currently staffed by a dedicated team focused on preparing and distributing computing devices and peripherals for new hires, both remote and onsite. Our team is committed to delivering exceptional technical assistance in a dynamic and demanding environment.
Role Summary: We are in search of an IT Support Specialist who is enthusiastic about troubleshooting technical challenges and dedicated to improving the client experience. This position requires utilizing your expertise in PC and mobile device hardware, software configurations, operating systems, and local area networks to resolve technical issues and support our clientele.
Key Responsibilities:
- Technical Assistance:
- Deliver multi-channel technical support (Home Office and Field) in a fast-paced environment while managing multiple tasks and prioritizing effectively.
- Utilize your experience and communication skills to execute processes and resolve issues while informing clients about the technology landscape.
- Client Experience Enhancement:
- Employ functional and technical knowledge for problem analysis, utilizing software tools to develop solutions and test fixes for immediate resolution.
- Conduct initial consultations with clients to identify and address their requirements.
- Innovation and Continuous Improvement:
- Propose ideas for process and service enhancements with a mindset focused on continuous learning and improvement.
- Collaborate with seasoned team members to foster innovation and implement new ideas.
- Relationship Management:
- Build and maintain strong interpersonal relationships with both internal and external teams.
- Engage in temporary project or support assignments as necessary.
- Client Communication:
- Exhibit excellent customer service skills, both internally and externally, with the ability to communicate effectively at all levels.
- Provide suggestions for enhancing the client experience.
Required Qualifications:
- Associate's or Bachelor's degree in Computer Science, Management Information Systems, or a related field, or equivalent work experience.
- A minimum of 2 years of experience in a technical Help Desk role.
- Advanced knowledge of computer and mobile device hardware and software troubleshooting, including proficiency with support tools.
- Strong verbal and written communication skills, with the ability to quickly establish rapport and create a distinctive client experience.
- Excellent analytical skills and problem-solving abilities.
- Attention to detail, including proficiency in clear and concise documentation.
- Flexibility to adapt to changing business needs.
Technical Skills:
Essential:
- Asset Management/Desktop Support
- Desktop Imaging Deployment
- Equipment Setup
Preferred:
- Team collaboration skills.
- Detail-oriented approach.
- Experience with Windows 11 and MAC OSX support.
- Ability to perform under pressure.
If you are driven, detail-oriented, and passionate about technology support, we would like to hear from you. Be part of a team dedicated to enhancing processes and improving the client experience.
