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Technical Support Analyst

2 months ago

Franklin, Wisconsin, United States HERMLE USA Full time

Company Overview:
HERMLE USA, Inc. is a leading provider of high-precision machining centers and exceptional technical support in North America. Our workforce is our greatest asset, and we are dedicated to exceeding our customers' expectations through outstanding service and support.

Position Summary:
We are seeking a dedicated IT Support Specialist to join our team. This role is essential in ensuring that our technical infrastructure operates smoothly and efficiently. The ideal candidate will possess a strong commitment to providing top-notch service and support to our users.

Key Responsibilities:

  • Deliver helpdesk assistance and training to end users.
  • Set up, troubleshoot, and resolve issues with Windows computers and related equipment.
  • Provide first-level support for software-related inquiries.
  • Assist in maintaining the IT infrastructure, including both hardware and software components.
  • Collaborate with various departments to understand user needs and translate them into actionable solutions.
  • Manage account licenses and permissions across Office 365 and other cloud services.
  • Facilitate the onboarding process for new employees by assigning necessary permissions.
  • Continuously seek improvements in processes to enhance IT onboarding efficiency.
  • Perform additional duties as assigned.

Qualifications:
  • 1-5 years of relevant experience or a bachelor's degree in a related IT field.
  • Proficient in current operating systems, particularly Windows and Office 365 applications.
  • Experience in setting up and maintaining workstations.
  • Strong analytical and problem-solving skills, with a proactive approach to overcoming challenges.
  • Ability to take initiative and ownership of tasks to enhance processes as the organization grows.
  • Excellent communication skills, capable of interacting with all levels of the organization.
  • Hands-on approach to identifying and resolving technical issues.
  • Willingness to occasionally work outside of standard hours.