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Technical Support Specialist

2 months ago

Franklin, Nebraska, United States HCL Technologies Full time
Position Overview:

We are seeking a dedicated Support Engineer to join our dynamic team at HCL Technologies. The ideal candidate will possess a strong foundation in technical support and network management.

Key Responsibilities:
  • Utilize 1-2 years of relevant experience in the field.
  • Conduct initial troubleshooting and network assessment.
  • Manage ticket creation within Service Now and handle service requests efficiently.
  • Coordinate with circuit providers and hardware vendors for ticket resolution.
  • Demonstrate hands-on expertise in network routing, switching, firewalls, and load balancing.
  • Engage in effective incident management practices.
Required Skills:
  • Excellent written and verbal communication abilities.
  • Adaptability to varying work schedules.

If you are passionate about technology and possess the required skills, we encourage you to consider this opportunity.