Junior IT Support Specialist

2 weeks ago

Franklin, Wisconsin, United States Expedient Full time
Position Overview

Expedient is seeking a motivated individual for an on-site, entry-level role that provides a pathway to professional development, advancement, and career progression. The Junior IT Support Specialist will become part of the Operations Support Center (OSC) team and will benefit from comprehensive training (including industry certifications) along with practical experience across various technical platforms such as virtualization, networking, data protection, Windows, disaster recovery, and Linux/Unix infrastructure.

If you are eager to acquire valuable technical skills and experience while launching your IT career, this position may be ideal for you.

Expedient specializes in multi-cloud solutions, offering hosting, cybersecurity, and data center infrastructure as a service (IaaS) to its clientele. For additional insights into our cloud technology and services, please visit our website.

Applicants should demonstrate some familiarity with IT and technology; acceptable backgrounds may include self-directed learning, technical education, or relevant work experience. Nevertheless, on-the-job training will encompass the technology and business operations of Expedient, along with opportunities to learn about basic support requests, monitoring, and client service.

Work Schedule and Compensation: This role follows a standard schedule from Monday to Friday, 8 AM to 4:30 PM, and includes a bonus upon successful completion of initial training.

Professional Growth & Training: Expedient highly values professional development and education. We will cover the costs upfront for our IT Support Specialists to obtain relevant technical certifications such as CompTIA A+, Network+, and others. Additional bonuses are available for achieving more challenging certifications.

Compensation: The hourly wage is closely aligned with your technical knowledge, work experience, and/or academic background. This entry-level position seeks a dedicated candidate interested in pursuing a career in IT and willing to learn, so all levels of experience will be considered. The pay range is between $32,000 and $37,000 annually, paid hourly, and may vary based on market conditions.

Essential Duties of the Junior IT Support Specialist:

  • Manage Tier 1 support tickets, conduct daily inspections, perform routine audits, and respond to remote assistance requests.
  • Adhere to strict security protocols for client access requests within the data center.
  • Enforce security measures when necessary, such as when clients request to remove equipment without prior notification.
  • Follow shipping and receiving guidelines to ensure secure transport of materials.
  • Answer front desk calls and perform both physical and virtual security checks.
  • Process and prioritize technical requests from clients and employees via phone, email, or in person.
  • Utilize the ticketing system to document all requests and activities, including special requests and customizations for future reference.

Minimum Qualifications for the Junior IT Support Specialist:

  • Preferred industry certifications (e.g., CCNA, CompTIA A+, Network+).
  • A strong enthusiasm for a career in IT and evidence of IT experience.
  • An associate degree in a technical field or equivalent work experience.
  • Prior exposure to or experience in an IT environment.
  • Previous customer service experience.
  • Professionalism and patience are essential, as this is a client-facing role.
  • Excellent written and verbal communication skills.
  • Strong analytical and independent problem-solving abilities.
  • Ability to prioritize and manage multiple time-sensitive responsibilities.
  • A willingness and capability to learn quickly.
  • Must pass pre-employment screenings.

Physical Requirements:

  • Sitting for extended periods while checking in visitors.
  • Walking to escort visitors and conduct safety checks throughout the facility.
  • Lifting lightweight items frequently and occasionally handling heavier equipment.
  • Dexterity for operating security systems and handling equipment.

Expedient does not provide sponsorship and does not engage with third-party recruiting or staffing agencies.

Why Work at Expedient?
We prioritize continuous education and innovation to stay at the forefront of the technology landscape. Our commitment to learning is reflected in our extensive employee training and tuition reimbursement programs, fully funded by Expedient.

Our full-time employees enjoy a comprehensive benefits package, including three weeks of paid time off annually, increasing with tenure, plus your birthday off and a health holiday for preventive care. We offer parental leave, top-tier medical, dental, and vision coverage, disability and life insurance at competitive rates, wellness programs, and a 401(k) plan with a generous match.

We also recognize the importance of a comfortable work environment, offering a hybrid work model for many roles, paid parking, and additional perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair consideration for employment without regard to race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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