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Help Desk Support Specialist

2 months ago

Franklin, Kentucky, United States K2 Staffing, LLC Full time
Job Summary

We are seeking a highly skilled Help Desk Support Specialist to join our team at K2 Staffing, LLC. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities
  • Provide end-user assistance and support for Windows 10 workstations and Windows 2016 & 2019 servers.
  • Act as the primary point of contact for Windows Desktop-related issues.
  • Assist with Windows Server administration and maintenance.
  • Monitor alert systems and take appropriate action as per guidelines.
  • Utilize event logs to diagnose and resolve technical issues.
  • Escalate complex service requests to senior technical staff.
  • Support new user onboarding and network services.
  • Install and maintain network equipment, including LAN/WAN infrastructure.
  • Provide technical support for network hardware and software.
Requirements
  • Previous experience working at an MSP (Managed Services Provider).
  • At least three years of experience in a similar technical support role.
  • Proven track record of network and firewall administration.
  • Strong knowledge of network, server, and workstation troubleshooting.
  • Excellent customer service skills and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.