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Technical Support Engineer
2 months ago
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Required Skills:
Experience writing and debugging JavaScript Code or similar languageWorking knowledge of object-oriented programming (Java and JavaScript) Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)Understanding of SQL and database conceptsUnderstanding of remote administration via SSH, SNMP, WMI, PowershellUnderstanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and portsFamiliarity with VMware, AWS, Azure, Event Management Systems.Excellent troubleshooting skillsWhat you will do in this role:
Technical Support Engineers are responsible for managing and resolving the most challenging issues for the company IT platform.This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.The successful candidate will be able to quickly gain an understanding of the platform.This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.Please note - Screening questions are required at time of submittal - your recruiter will provide these after the initial phone call.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
