Application Support Lead
7 days ago
The client is seeking a Support Associate for their Wealth Management business who will collaborate with development teams to enhance production stability, manage incidents, and ensure compliance with audit requirements. The role involves troubleshooting issues, coordinating with various teams, and providing on-call support for critical production issues. The ideal candidate should have 5-6+ years of application development/support experience, strong communication and leadership skills, and expertise in cloud technologies, preferably within the financial sector. Familiarity with multi-channel applications and experience in Agile environments are also essential.
PRINCIPAL RESPONSIBILITIES:
Lead production stability effort by preventing production issue and improve production stability.
Track /Manage Incidents /Change /Problems for assigned applications. Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches. Identify measures to improve applications stability and availability to improve support service delivery. Develop to become a Subject Matter Expert for assigned application domain. Troubleshoot production issues through monitoring and log analysis. Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release. Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation Help ensure compliance with all audit requirements including change control procedures and data security Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts. Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues. Responsible to attend on-call, after office hours including weekend to support High and Critical production issues. Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.SKILLS / EXPERIENCE:
5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams. Support experience with multi-channel applications (web, mobile, API, etc.). Good to have past experience under DevOpps or SRE role. Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies Experience working on projects in an Agile/XP environment. Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back. Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications. Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
-
Application Support Lead
1 month ago
Chicago, United States Insight Global Full timeApplication Support Team Lead – PERMChicago, ILOnsite TUESDAYS and THURSDAYs and option – hybrid2 Round interview process after initial video screenMust have:- 4+ years of recent (past 2-5 years) application support experience– 2+ years of team lead experience in a large enterprise environment- Experience managing a team of 5+ Application Support...
-
Application Support Lead
1 month ago
Chicago, United States Rose International Full timeDate Posted: 08/09/2024Hiring Organization: Rose InternationalPosition Number: 469051Job Title: Application Support LeadJob Location: Chicago, IL, USA, 60602Work Model: HybridShift: Onsite Tuesday - ThursdayEmployment Type: TemporaryEstimated Duration (In months): 10Min Hourly Rate($): 60.00Max Hourly Rate($): 70.00Must Have Skills/Attributes: Agile, API,...
-
Application Support Lead
4 days ago
Chicago, Illinois, United States Rose International Full timeJob SummaryRose International is seeking a highly skilled Application Support Lead to join our team. As a key member of our support team, you will be responsible for providing technical support and guidance to our clients.Key ResponsibilitiesLead production stability efforts by preventing production issues and improving production stability.Track and manage...
-
Application Support Lead
6 days ago
Chicago, United States Comprehensive Resources Inc Full timeCRI W2 onlyApplication Support LeadSkills/Attributes: Agile,API,DevOps,Java,RESTful,SDLC,Spring BootPosition Description:The client is seeking a Support Associate for their Wealth Management business who will collaborate with development teams to enhance production stability, manage incidents, and ensure compliance with audit requirements. The role involves...
-
Application Support Lead
5 days ago
Chicago, United States Comprehensive Resources Inc Full timeCRI W2 onlyApplication Support LeadSkills/Attributes: Agile,API,DevOps,Java,RESTful,SDLC,Spring BootPosition Description:The client is seeking a Support Associate for their Wealth Management business who will collaborate with development teams to enhance production stability, manage incidents, and ensure compliance with audit requirements. The role involves...
-
Application Support Lead
4 days ago
chicago, United States Comprehensive Resources Inc Full timeCRI W2 onlyApplication Support LeadSkills/Attributes: Agile,API,DevOps,Java,RESTful,SDLC,Spring BootPosition Description:The client is seeking a Support Associate for their Wealth Management business who will collaborate with development teams to enhance production stability, manage incidents, and ensure compliance with audit requirements. The role involves...
-
Application Support Lead
4 days ago
Chicago, United States Rose International Full timeDate Posted: 09/11/2024Hiring Organization: Rose InternationalPosition Number: 470818Job Title: Application Support LeadJob Location: Chicago, IL, USA, 60602Work Model: HybridShift: Onsite Tuesday - ThursdayEmployment Type: TemporaryEstimated Duration (In months): 10Min Hourly Rate($): 70.00Max Hourly Rate($): 75.00Must Have Skills/Attributes: Agile, API,...
-
Application Support Lead
2 days ago
Chicago, United States Rose International Full timeDate Posted: 09/11/2024Hiring Organization: Rose InternationalPosition Number: 470818Job Title: Application Support LeadJob Location: Chicago, IL, USA, 60602Work Model: HybridShift: Onsite Tuesday - ThursdayEmployment Type: TemporaryEstimated Duration (In months): 10Min Hourly Rate($): 70.00Max Hourly Rate($): 75.00Must Have Skills/Attributes: Agile, API,...
-
Application Support Lead
4 weeks ago
Chicago, United States Rose International Full time•**Only qualified Application Support Lead candidates located near the Chicago, IL area to be considered due to the position requiring an onsite presence***The client is seeking a seasoned application support professional with 5-6 years of experience in managing and stabilizing critical applications, particularly in the financial sector....
-
Application Support Team Lead
1 month ago
Chicago, United States Insight Global Full timeInsight Global's client is looking to hire an App Support Team Lead to join their team on a hybrid basis in downtown Chicago. In this role you will be responsible for managing the staff and day-to-day functions of the Application Support Team. This role will oversee the availability of the Bank's applications through providing 24/7 support. This individual...
-
Lead Application Support Specialist
2 weeks ago
Chicago, Illinois, United States Insight Global Full timeOverview: Insight Global is seeking an experienced Application Support Team Lead to oversee the operations of the Application Support Team. This pivotal role involves managing personnel and ensuring the seamless functionality of the organization's applications.Key Responsibilities:Ensure the continuous availability of applications by providing...
-
Application Support Lead
7 days ago
Chicago, United States Sygna Solutions Full timeSKILLS / EXPERIENCE: 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams Support experience with multi-channel applications (web, mobile, API, etc.)Good to have past experience under DevOps or SRE role Understanding of the Secure...
-
Application Support Team Lead--Chicago
1 month ago
Chicago, United States Insight Global Full timeApplication Support Team LeadLocation: Chicago, IL (on site 3x/week)Direct HireSalary: $120-150kQualifications - 4+ years of recent (past 2-5 years) application support experience– 2+ years of team lead experience in a large enterprise environment- Experience managing a team of 5+ Application Support analysts- AWS/Azure experience (moving from AWS to...
-
Lead Application Support Specialist
2 weeks ago
Chicago, Illinois, United States Insight Global Full timePosition OverviewAs the Application Support Team Lead, you will play a pivotal role in overseeing the daily operations of the Application Support Team. This position is crucial for ensuring the continuous availability of the organization's applications by providing around-the-clock support.Key ResponsibilitiesManage and guide a team of Application Support...
-
Lead Application Support Specialist
4 weeks ago
Chicago, IL, United States Federal Home Loan Bank of Chicago Full timeJoin the FHLBC team!At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.• Retirement program (401k and Pension)• Medical, dental and vision insurance• Lifestyle Spending...
-
Lead Application Support Analyst
4 weeks ago
Chicago, United States Myticas Consulting Full timeMyticas's direct client based out of North Chicago, IL is currently seeking an IT Application Service Analyst for a hybrid (3 days onsite/week) contract position.Required Experience & Technical Skills/Education:Bachelor degree in Information Technology, Computer Science or Computer Engineering.Minimum of 2-4 years of combined experience in Information...
-
Epic Application Lead
2 months ago
Chicago, United States Rush University Medical Center Full timeLocation: Chicago, ILHospital: RUSH University Medical CenterDepartment: Oncology IT ServicesWork Type: Full Time (Total FTE between 0.9 and 1.0)Shift: Shift 1Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)Summary:This position develops, builds, and modifies Epic applications. Writes documentation specifications, fact-finding and analyzes complex results and...
-
Epic Application Lead
1 month ago
Chicago, United States Rush University Medical Center Full timeLocation: Chicago, ILHospital: RUSH University Medical CenterDepartment: Oncology IT ServicesWork Type: Full Time (Total FTE between 0.9 and 1.0)Shift: Shift 1Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)Summary:This position develops, builds, and modifies Epic applications. Writes documentation specifications, fact-finding and analyzes complex results and...
-
Application Support Specialist
2 weeks ago
Chicago, Illinois, United States SPECTRAFORCE Full timeJob Title: Application Support SpecialistLocation: Chicago, IL (Onsite 3 days/week)Duration: 6 Months (Potential for Extension)Job Overview:As a key member of the support organization within Wealth Management, you will play a crucial role in ensuring the stability and efficiency of our client's operations.Key Responsibilities:Lead initiatives to enhance...
-
Application Support Specialist
1 month ago
Chicago, United States EPITEC Full timeEpitecPOSITION:Application Support AssociateJOB TYPE:W2, 5 month contract; possible extensionLOCATION:Chicago, ILJOB SUMMARY FOR APPLICATION SUPPORT ASSOCIATE:We are seeking an Application Support Associate to join our leading client's team. As a support associate you will collaborate with Application Development teams to implement business solution through...