Application Support Lead

1 month ago

Chicago, United States Rose International Full time

Date Posted: 08/09/2024

Hiring Organization: Rose International

Position Number: 469051

Job Title: Application Support Lead

Job Location: Chicago, IL, USA, 60602

Work Model: Hybrid

Shift: Onsite Tuesday - Thursday

Employment Type: Temporary

Estimated Duration (In months): 10

Min Hourly Rate($): 60.00

Max Hourly Rate($): 70.00

Must Have Skills/Attributes: Agile, API, DevOps, Java, RESTful, SDLC, Spring Boot

Job Description

***Only qualified Application Support Lead candidates located near the Chicago, IL area to be considered due to the position requiring an onsite presence***


The client is seeking a seasoned application support professional with 5-6 years of experience in managing and stabilizing critical applications, particularly in the financial sector. The ideal candidate will have a strong technical background in modern frameworks like Java, J2EE, Spring Boot, and cloud platforms (e.g., AWS, Pivotal Cloud Foundry). They should be adept at leading production stability efforts, managing incidents, and collaborating with development teams in an Agile environment. Strong leadership, communication skills, and the ability to coordinate with global teams are essential. The role also requires availability for on-call support, including after-hours and weekends, to handle high and critical production issues.


SKILLS / EXPERIENCE:

• 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams

• Support experience with multi-channel applications (web, mobile, API, etc.)

• Good to have past experience under DevOpps or SRE role

• Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies

• Experience working on projects in an Agile/XP environment

• Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL

• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.

• The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back

• Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications

• Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients


PRINCIPAL RESPONSIBILITIES:

• Lead production stability effort by preventing production issue and improve production stability

• Track /Manage Incidents /Change /Problems for assigned applications

• Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches

• Identify measures to improve applications stability and availability to improve support service delivery

• Develop to become a Subject Matter Expert for assigned application domain

• Troubleshoot production issues through monitoring and log analysis

• Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release

• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation

• Help ensure compliance with all audit requirements including change control procedures and data security

• Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts

• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues

• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues

• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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