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Application Support Specialist

3 months ago

Chicago, United States EPITEC Full time

Epitec


POSITION:

Application Support Associate


JOB TYPE:

W2, 5 month contract; possible extension


LOCATION:

Chicago, IL


JOB SUMMARY FOR APPLICATION SUPPORT ASSOCIATE:


  • We are seeking an Application Support Associate to join our leading client's team. As a support associate you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues.
  • The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after hours support.
  • Pay Range: $70- $75/hour.



RESPONSIBILITIES FOR APPLICATION SUPPORT ASSOCIATE:


  • Lead production stability effort by preventing production issue and improve production stability.
  • Track /Manage Incidents /Change /Problems for assigned applications.
  • Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.
  • Identify measures to improve applications stability and availability to improve support service delivery.
  • Develop to become a Subject Matter Expert for assigned application domain.
  • Troubleshoot production issues through monitoring and log analysis.
  • Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.
  • Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
  • Help ensure compliance with all audit requirements including change control procedures and data security
  • Manage and coordinate with onsite and offshore Managed Services provider and offshore partners to Support applications and drive continuous improvement efforts.
  • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
  • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
  • Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found



REQUIRED EXPERIENCE FOR APPLICATION SUPPORT ASSOCIATE:


  • 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
  • Good to have past experience under DevOpps or SRE role.
  • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies
  • Experience working on projects in an Agile/XP environment.
  • Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL
  • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
  • Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications.
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and client