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Application Support Lead

3 months ago

Chicago, United States Insight Global Full time

Application Support Team Lead – PERM

Chicago, IL

Onsite TUESDAYS and THURSDAYs and option – hybrid

2 Round interview process after initial video screen



Must have:

- 4+ years of recent (past 2-5 years) application support experience

– 2+ years of team lead experience in a large enterprise environment

- Experience managing a team of 5+ Application Support analysts

- AWS/Azure experience (moving from AWS to Azure) Supporting a cloud environment from an app support perspective

- Advanced knowledge of Microsoft Windows platforms, client server technology and database platforms (i.e., MS SQL Server).

- Build out an ITIL foundation organization - Windows and Linux understanding

- Experience with ticketing systems, with a preference for ServiceNow

- Experience with O365 / MS Office product (notably Outlook, Word, Excel, and Access) preferred


Plus:

BMC Helix/Control-M

Financial Services

D2D:

In this role you will be responsible for managing the staff and day-to-day functions of the Application Support Team. This role will oversee the availability of the Bank's applications through providing 24/7 support. This individual will be accountable for formulating standards and procedures, analyzing workflows, establishing team priorities, and setting achievable deadlines. The Lead Application Support Specialist will apply effective communication skills, team building, conflict management, problem-solving skills, and knowledge of best practices to motivate and provide technical mentorship to team members and to establish themselves as a trusted advisor to stakeholders.

How you’ll make an impact:

• Lead process improvement initiatives

• Participate in planning relevant project, enhancement, and maintenance activities

• Assist in software releases and roll-outs and communication to the end users

• Supporting the monitoring and completion of overnight processing What you can expect:

• Collaborate with non-technical stakeholders to gather business unit requirements effectively.

• Participate in crafting high-level designs for software application support projects.

• Install, maintain, and optimize software applications to streamline business operations.

• Supervises team members by delegating project tasks and providing guidance.

• Responsible for collaborating with different areas of IT and handling escalated application support issues.

• Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units.

• Demonstrates leadership and professionalism both internally and externally.

• Ensures staffing levels are appropriate to provide service and meet deadlines.

• Develop teams through coaching, feedback, and performance management skills.

• Establish and maintain strong relationships with diverse stakeholders and customers.

• Promotes a culture of collaboration, continuous improvement, quality, and accountability.

• Ensures thorough documentation of installation and application maintenance procedures.

• At times, will provide 24x7 on-call support of bank applications.

• Possible additional responsibilities