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Application Support Team Lead

3 months ago

Chicago, United States Insight Global Full time

Insight Global's client is looking to hire an App Support Team Lead to join their team on a hybrid basis in downtown Chicago. In this role you will be responsible for managing the staff and day-to-day functions of the Application Support Team. This role will oversee the availability of the Bank's applications through providing 24/7 support. This individual will be accountable for formulating standards and procedures, analyzing workflows, establishing team priorities, and setting achievable deadlines.


  • 5+ years of recent (past 2-5 years) application support experience
  • 2+ years of team lead experience in a large enterprise environment
  • Experience managing a team of 5+ Application Support analysts
  • AWS/Azure experience (moving from AWS to Azure) Supporting a cloud environment from an app support perspective
  • Advanced knowledge of Microsoft Windows platforms, client server technology and database platforms (i.e., MS SQL Server).
  • Build out an ITIL foundation organization
  • Windows and Linux understanding
  • Experience with ticketing systems, with a preference for ServiceNow
  • Experience with O365 / MS Office product (notably Outlook, Word, Excel, and Access) preferred