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Application Support Lead

3 months ago

Chicago, United States Rose International Full time

•**Only qualified Application Support Lead candidates located near the Chicago, IL area to be considered due to the position requiring an onsite presence***

The client is seeking a seasoned application support professional with 5-6 years of experience in managing and stabilizing critical applications, particularly in the financial sector. The ideal candidate will have a strong technical background in modern frameworks like Java, J2EE, Spring Boot, and cloud platforms (e.g., AWS, Pivotal Cloud Foundry). They should be adept at leading production stability efforts, managing incidents, and collaborating with development teams in an Agile environment. Strong leadership, communication skills, and the ability to coordinate with global teams are essential. The role also requires availability for on-call support, including after-hours and weekends, to handle high and critical production issues.

SKILLS / EXPERIENCE:

5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams

Support experience with multi-channel applications (web, mobile, API, etc.)

Good to have past experience under DevOpps or SRE role

Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies

Experience working on projects in an Agile/XP environment

Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL

Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.

The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back

Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications

Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients

PRINCIPAL RESPONSIBILITIES:

Lead production stability effort by preventing production issue and improve production stability

Track /Manage Incidents /Change /Problems for assigned applications

Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches

Identify measures to improve applications stability and availability to improve support service delivery

Develop to become a Subject Matter Expert for assigned application domain

Troubleshoot production issues through monitoring and log analysis

Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release

Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation

Help ensure compliance with all audit requirements including change control procedures and data security

Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts

Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues

Responsible to attend on-call, after office hours including weekend to support High and Critical production issues

Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).