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Desktop Support Technician

2 months ago

Deerfield Beach, United States eXcell Full time

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

Our client is currently in search of a qualified Desktop Support Technician to join their team onsite in Deerfield Beach, FL. This Technician will work the hours of 7:30am to 4:00pm, Monday to Friday. The Desktop Support Technician provides technical assistance to customers regarding various hardware and software applications. Duties include troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues and recommending technical fixes to end users.

This position will also be covering the walk-up desk with another Technician and will be a contract role for 2 months with the possibility of extension.

Duties and Responsibilities:

  • Work directly with end users to analyze, troubleshoot, and diagnose hardware and software problems

  • Perform general Hardware troubleshooting and Break / Fix repairs of Laptops and Desktops

  • Coordinate, diagnose, and troubleshoot incoming inquiries

  • Support / troubleshoot network problems

  • Configure, deploy, and troubleshoot Windows / MAC / iOS

  • Active Directory - managing users and computers

  • Windows 10 OS - Navigating and troubleshooting

  • Microsoft Intune - Managing users and devices

  • Office 365 experience - Troubleshooting

  • MS Authenticator - Configuring and Troubleshooting

  • SSO - Single Sign

 
Skills and Qualifications:

  • Minimum 3 to 5+ years of desktop support experience

  • Windows / MAC / iOS experience

  • Active Directory experience

  • Excellent customer service skills to provide White Glove support

  • ServiceNow experience is a plus

  • CompTIA A+ certification is a plus

  • Azure / Intune is a plus

  • Ability to work independently and as part of a team

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.