Desktop Support Technician

1 month ago


Long Beach, United States Insight Global Full time

Basic Qualifications:

  • 2+ years of helpdesk support experience
  • O365 experience ability to support the environment (calendars, email groups, provisioning and troubleshooting)
  • Ability to image devices (Lenovo, desktops, laptops and surfaces)
  • Windows 11 support and troubleshooting
  • Familiarity with TCPIP printing
  • Good written and verbal communication skills
  • Adaptable and able to work in a fast-paced team environment


Preferred Qualifications:

  • Experience with ServiceNow
  • Experience with MDM for smartphones


Day to Day: An employer is looking for a Tier 2 Helpdesk Technician in the Long Beach, CA area. This tier II technician will be onboarding and off boarding user accounts through Office 365 and performing basic troubleshooting responsibilities (adding printers, adding emails on Exchange, network issues, resetting passwords, etc.) They will be working onsite across 18 locations resolving issues coming from internal employees as well as escalating any higher-level issues to the onsite tier III technicians. This team is looking for a reliable candidate who is comfortable working under different conditions.



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