Desktop Support Analyst

1 month ago

Virginia Beach, United States HRSD Full time
Description

Job Title Desktop Support Analyst Location Virginia Beach, VA, US Organization Name Desktop Support Work Schedule and Other Information Brief Description With minimal to moderate supervision, the Desktop Support Analyst is responsible for providing all levels of support for both hardware and software technologies and devices. Detailed Description Click to review the complete job description.
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Job Requirements
Required

• High School Diploma, GED, or acceptable combination of education and experience.

Experience

Required

• Minimum 3 years as a desktop support/help desk support staff member with extensive hardware and software maintenance, support and troubleshooting responsibilities in a networked environment; extensive customer/end-user interaction.

• Broad functional knowledge of desktop computer hardware and software platforms, networking principles and systems administration.

• Extensive experience in troubleshooting desktop hardware and software platforms/applications on a TCP/IP network; configuring and supporting standalone and client/server applications; supporting enterprise email (MS Exchange 2013 or current version), backup and recovery software, web filtering and email scanning software; and current wireless networking technologies.

• Substantial technical knowledge and skill in the execution/implementation of various IT projects and initiatives; ability to effectively communicate both verbally and in writing to convey technical information to technical and non-technical audiences; strong interpersonal, analytical and problem-solving skills.

• Experience working in a team environment; must possess a detailed understanding of automated systems hardware and software, best-practice policies and procedures.

Desired

• Familiarity with Utility-specific billing, SCADA and GIS automation technologies.

• Experience with Android and iOS operating systems.

Licenses and Certifications Requirements

• Microsoft certification commensurate with HRSD's established standard at time of vacancy. As of this posting, the current standard is Microsoft 365 Certified: Endpoint Administrator Associate. Must obtain this certification within the first six months of employment.

• Valid driver's license from state of residence.
Additional Details
HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment on the basis of race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity or any additional protected characteristics recognized by federal, state and local law.

HRSD is a Drug Free Workplace.
How To Apply
External applicants should apply online using the iRecruitment site.

HRSD employees must apply by logging in to the ERP and using their Employee Self-Service responsibility.
Minimum Salary 56442 Maximum Salary 73643 Currency USD External End Date 04-Sep-2024

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