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Desktop Support Engineer

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

Job Summary: We are seeking a skilled Desktop Support Engineer with 1-2 years of experience to join our team in Singapore. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a smooth operation of desktop and laptop environments.

Key Responsibilities:

Provide first-level support for desktop, laptop, and peripheral issues, including hardware, software, and network connectivity. Install, configure, and maintain operating systems, applications, and hardware components. Troubleshoot and resolve technical issues related to desktop and laptop environments, ensuring minimal disruption to end-users. Assist with the setup and deployment of new computers and devices, ensuring proper configuration and installation. Support end-users in using various software applications, including productivity tools, email clients, and remote access solutions. Manage and track all incidents and service requests through the ticketing system, ensuring timely resolution and closure. Collaborate with IT teams to escalate and resolve complex issues that require additional expertise. Maintain accurate documentation of support processes, configurations, and troubleshooting steps. Assist with software updates, patches, and antivirus management to ensure the security and stability of the desktop environment. Provide support for video conferencing systems, printers, and other office equipment. Participate in IT projects and initiatives as needed, contributing to the overall success of the IT department.

Qualifications:

Diploma in Information Technology, Computer Science, or a related field. 1-2 years of experience in a desktop support or IT support role. Strong knowledge of Windows and macOS operating systems. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). Experience with Active Directory, Group Policy, and remote desktop tools. Proficiency in troubleshooting hardware and software issues. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong problem-solving skills and attention to detail. Ability to manage multiple tasks and prioritize effectively. Knowledge of ITIL processes and best practices is a plus.

Additional Requirements:

Willingness to work flexible hours, including occasional evenings or weekends, to support business needs. Ability to work independently and take initiative in resolving issues.

What We Offer:

Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and collaborative work environment.