Desktop Support Specialist

6 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing day-to-day local and remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

Key Responsibilities

  • Provide first/second-level contact and problem resolution for customer issues.
  • Work with third-party vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
  • Should have basic knowledge of Mac operating system to support Apple PC users.
  • Install, upgrade, support, and troubleshoot for printers, computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, printers.
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

Requirements

  • Bachelor's Degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • 1-2 years of experience in Windows Desktop support.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Willing to work off-hours and weekends when required for projects or emergency support.

What We Offer

As a Desktop Support Specialist at MyCareersFuture, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.



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