Desktop Support Specialist

6 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring their desktop systems are running smoothly and efficiently.

Key Responsibilities

  • Provide timely and effective technical support to users, resolving issues related to desktop systems, software, and hardware.
  • Perform imaging and re-imaging of desktop systems, ensuring they are configured correctly and meet company standards.
  • Conduct asset inventories, ensuring accurate records of desktop systems and their configurations.
  • Escalate technical issues to 3rd party vendors or resolver groups as necessary, ensuring timely resolution and minimal disruption to users.
  • Update incident records, maintaining accurate and detailed records of technical issues and their resolution.
  • Develop and maintain work instructions, ensuring clear and concise documentation of technical procedures.
  • Document technical standards and procedures, ensuring consistency and adherence to company policies.
  • Perform data migration, ensuring seamless transfer of data between systems.

Requirements

  • Minimum 4-year degree in a relevant field, such as IT or Computer Science.
  • At least 4 years of experience in desktop support or IT-related roles.
  • Strong knowledge of Microsoft Windows 10 and Microsoft Office 365.
  • Basic understanding of active directory, one drive, servers, networking, storage, and cloud technologies.
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical users.
  • Ability to work effectively in a team environment, with a strong sense of urgency and prioritization.
  • Previous experience in IT helpdesk and/or call centre support, including remote support via telephone or remote tools, is highly desirable.
  • Ability to mentor and train junior engineers, ensuring knowledge transfer and skill development.
  • Ability to manage small projects, such as OS upgrades and software implementation.

Language

English



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