Residential Service Coordinator

3 months ago

New Albany, United States Volunteers of America Mid-States Full time

POSITION TITLE: Residential Service Coordinator

LOCATION: New Albany, IN

STATUS: Full Time, Salaried, Exempt

PROGRAM: Development Disability Services

REPORTS TO: Senior Director

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.  We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.  When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.  Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA  We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
  Employee Assistance Plans (EAP)
  Health and Wellness Program
  Medical Coverage
  Dental Coverage
  Vision Coverage
  Flexible Spending Account
  Health Spending Account
  Short Term Disability
  MetLife Legal Plans

Financial Wellbeing
  Competitive Compensation Packages
  Life Insurance (company paid)
  403b retirement plan with company fund matching
  Employee discounts 
  *Loan forgiveness options through federal programs 
   (National Health Corp & Public Service Loan Forgiveness) 
  *All company paid benefits and paid time off effective day one

Work Culture
  Commitment Committee
  Justice Committee
  Integrity Committee
  Compassion Committee
  DE&I Committee
  Retention Committee
  

Training & Development
   VOA LEAD Program- Leadership Development Program
   VOA University - Staff Development
   VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The Residential Service Coordinator is responsible for the overall services for those individuals receiving Residential Habilitation or Supported Living services from Volunteers of America.  The implementation of the Individual Support Plans and the attainment of individual’s visions within their home and community environments is essential.  This person will be responsible for overseeing homes as well as case management and referral to resources in the community as well as direct supervision of house managers in each residential and supported living setting.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

1. Satisfactory criminal’s records test.

2. Satisfactory abuse and neglect registry check.

3. Proof of automobile insurance.

4. Current Tuberculosis (TB) test.

5. First Aid & CPR training before working alone with individuals.

6. Able to complete BDDS/DD Core Training, Investigative Training, and

Advanced Incident Management Training.

 

RESPONSIBILITIES:

• Ensure compliance with BDDS/DD Quality Enhancement guidelines for residential supports and services.             

• Ensures cleanliness and safety of persons served and their homes.                

• Ensures the implementation of Individual Support Plans, and ensure that monthly reviews encompass pertinent information that is exchanged with the Medical and Day Service Coordinator as well as pertinent persons from individuals, families, guardians, Independent Support Coordinators, Regional’s Office personnel, Case Managers, Behavior Therapists, etc.

• Completes comprehensive monthly reviews in a timely manner.

• Monitors consumers’ outcomes to ensure the agency actively strives towards reaching the person’s vision. 

• Monitors the consumer personal records to ensure information contained is in accordance with BDDS/DD guidelines.

• Coordinates all residential employee training and to assist in tracking training to ensure best practice and BDDS/DD compliance.

• Coordinates services with individuals served, guardians, families, Independent Support Coordinators, day services, etc

• Participate in management meetings and supervisory planning sessions.

• Ensures that individuals served receive all possible benefits for the purpose of increasing their disposable income, i.e. food stamps, housing, level billing, discount utility programs, etc.

• Supervise home managers over the homes assigned.

• Train new home managers and direct support staff.

• Recommend disciplinary action for staff not meeting satisfactory performance or violation of company policies.

• Monitor and evaluate staff.

• Supervise the care of the clients who reside in the homes assigned.

• Be available for off-duty calls in case of emergencies or call-outs.

• Approve timesheets.

• Monitor overtime. 

• Ensures the agency supervision and all internal quality assurance plans are implemented as they pertain to residential services and supports.

• Ensures that prudent financial residential spending occurs and all appropriate documentation regarding expenditures meets policy and procedure requirements.

• Any other responsibilities as assigned to meet the mission of the agency.

• Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.

  


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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