Luxury Residential Services Coordinator

2 weeks ago


New York, New York, United States Pistilli Management Full time

The role of the concierge is essential in delivering exceptional customer service within a premium residential environment. This position is characterized by its fast-paced nature, demanding excellent organizational and analytical abilities.

KEY RESPONSIBILITIES:

  • Engages with residents and visitors to ensure a welcoming atmosphere.
  • Possesses comprehensive knowledge of the property and surrounding area.
  • Regulates access to the premises from the main entry point.
  • Regularly monitors surveillance systems and reports any unusual activities in accordance with established protocols.
  • Addresses resident concerns and facilitates problem resolution to the best of one's ability.
  • Assists in the prompt resolution of cleaning and maintenance requests.
  • Manages the processing of incoming and outgoing packages through the designated system.
  • Handles maintenance requests and incident documentation through the property management platform.
  • Coordinates the moving schedule for residents transitioning in and out of the building.
  • Prepares daily shift reports as required by the property management system.
  • Documents incidents as necessary.
  • Communicates any resident or guest dissatisfaction to the property manager or lead concierge.
  • Performs additional administrative tasks as assigned.


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