Office Assistant/Customer Service Representative

3 months ago

Oakland, United States Costa Auto Care and Tire Full time
Job Title: Customer Success Representative (CSR) / Office Assistant

Location: Costa Auto Care and Tire, 10201 Macarthur Blvd. Oakland, CA 94605

Job Type: Full-Time

Compensation: Starting at $20/hr

About Us: Costa Auto Care and Tire is a trusted name in the Oakland community, offering reliable automotive repair and tire services. We pride ourselves on delivering top-notch customer care and maintaining a welcoming environment for both our customers and employees.

Job Description: We are seeking a dedicated and enthusiastic Customer Success Representative (CSR) / Office Assistant to join our team. This full-time, dual-role position is vital to ensuring customer satisfaction and supporting our advisors in their daily tasks.

Key Responsibilities:Customer Success Representative (CSR):
  • Ensure customer success by utilizing retention marketing tools to keep vehicles maintained and repaired at our top-rated shop.
  • Make thank you calls to customers to express appreciation for their business.
  • Conduct daily Repair Order (RO) audits to ensure accuracy and completeness.
  • Write and send handwritten cards to new customers to welcome them to our shop.
  • File and manage paperwork, including RO’s, bills, and financial documents.
Office Assistant:
  • Support service advisors by helping them navigate their day-to-day challenges.
  • Answer phone calls, assist with customer inquiries, and set appointments (if trained).
  • Assist with upselling services and products (if trained).
  • Prepare estimates and inspections for customer vehicles.
  • Process customer payments and ensure a positive "kiss goodbye" experience.
  • Act as a shuttle driver and parts runner as needed.
  • Conduct shop tours for new or prospective customers.
  • Send text reminders for appointments and follow-up with customers.

Qualities & Character Traits:
  • Enthusiastic: Brings positive energy to the team and customers.
  • Outgoing: Comfortable interacting with customers and team members.
  • Organized: Able to manage multiple tasks efficiently.
  • Supporter: Enjoys helping others succeed.
  • Likes to Help: Has a genuine desire to assist customers and colleagues.
  • Dependable: Reliable and trustworthy in all tasks.
  • Go-getter: Proactively looks for opportunities to contribute.
  • Self-starter: Takes initiative and doesn’t wait to be told what to do.
  • Good Computer Skills: Proficient with necessary software and tools.
  • Good Voice for the Phone: Clear and pleasant communication skills over the phone.

Qualifications:
  • High school diploma or equivalent.
  • Previous experience in a customer service or office assistant role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
  • Valid California driver's license required.
  • Bilingual (English/Spanish) is a plus.

Why Join Us?
  • Starting pay at $20/hr with potential for growth.
  • Benefits include paid time off, healthcare, and more.
  • A friendly and supportive work environment.
  • Opportunities to learn about the automotive industry.

How to Apply: Interested candidates are encouraged to apply by sending their resume and a brief cover letter to olandocosta1@gmail.com or drop it off in person at our location. We look forward to hearing from you

  • Office Assistant/Customer Service Representative

    3 months ago

    Oakland, United States Costa Auto Care and Tire Full time $20

    Job Title: Customer Success Representative (CSR) / Office AssistantLocation: Costa Auto Care and Tire, 10201 Macarthur Blvd. Oakland, CA 94605Job Type: Full-TimeCompensation: Starting at $20/hrAbout Us: Costa Auto Care and Tire is a trusted name in the Oakland community, offering reliable automotive repair and tire services. We pride ourselves on delivering...

  • Retirement Customer Service Representative 2

    2 weeks ago

    Oakland, California, United States University of California - Office of the President Full time

    Job Title:Retirement Service Center Customer Service Representative 2Job Summary:The University of California, Office of the President, is seeking a highly skilled and experienced Retirement Service Center Customer Service Representative 2 to join our team. As a key member of our Retirement Administration Service Center (RASC), you will provide exceptional...

  • Retirement Customer Service Representative 2

    4 weeks ago

    Oakland, California, United States University of California - Office of the President Full time

    Job SummaryWe are seeking a highly skilled and experienced Retirement Customer Service Representative 2 to join our team at the University of California, Office of the President. As a key member of our Retirement Administration Service Center, you will provide exceptional customer service to our members, responding to inquiries and resolving issues related...

  • Customer Service Representative

    3 days ago

    Oakland, California, United States Downtown Subaru of Oakland, CA Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Downtown Subaru of Oakland, CA. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a professional and...

  • Customer Service Representative

    1 week ago

    Oakland, California, United States Community Choice Financial Family of Brands Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will play a vital role in providing exceptional customer experiences and ensuring seamless transactions in our fast-paced environment.Key Responsibilities:Forge connections with...

  • Customer Service Representative

    3 days ago

    Oakland, California, United States Girl Scouts of Northern California Full time

    The Customer Service Representative role at Girl Scouts of Northern California is a part-time position that requires delivering exceptional customer service to Girl Scouts members, volunteers, and the public. Key responsibilities include handling inquiries, providing information, resolving issues, and ensuring a positive experience with Girl Scout program...

  • Customer Service Representative

    2 days ago

    Oakland, California, United States Transdev Full time

    About the RoleTransdev is seeking a Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for booking ADA Paratransit reservations, answering customer inquiries, and providing exceptional customer service. Responsibilities• Answer incoming calls to the reservation, customer service, and...

  • Customer Service Representative

    3 weeks ago

    Oakland, California, United States Alex Anneker - State Farm Agent Full time

    Customer Service RepresentativeAre you a motivated and detail-oriented individual looking for a rewarding career in customer service? We are seeking a qualified professional to join our team as a Customer Service Representative for our State Farm Agent office in Oakland, CA.Responsibilities:Provide prompt and accurate customer service to our clients,...

  • Customer Service Representative

    4 weeks ago

    Oakland, California, United States Matdahms Full time

    **Customer Service Representative - Insurance Agent Team Member****Location****Oakland, CA****Type****Full Time****Job Summary**As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers and will be responsible for resolving their inquiries...

  • Customer Service Representative

    1 week ago

    Oakland, California, United States Community Choice Financial Family of Brands Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will play a vital role in providing exceptional customer experiences and ensuring seamless transactions in our fast-paced environment.Key ResponsibilitiesForge strong connections...

  • Customer Service Representative

    4 weeks ago

    Oakland, California, United States Enterprise Truck Rental Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at our Oakland Airport location. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, assisting with rental transactions, and ensuring a positive experience for all...

  • Customer Service Representative

    4 weeks ago

    Oakland, California, United States Community Choice Financial Family of Brands Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our financial products and services.Key...

  • Customer Service Representative

    2 weeks ago

    Oakland, California, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at California Check Cashing Stores. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring seamless transactions in our fast-paced environment.Key ResponsibilitiesBuild strong...

  • Customer Service Representative

    1 week ago

    Oakland, California, United States U-Haul Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team.Key Responsibilities:Provide top-notch customer service to U-Haul customers,...

  • Customer Service Representative

    1 week ago

    Oakland, California, United States U-Haul Full time

    Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is seeking a friendly, motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities...

  • Customer Service Representative

    1 week ago

    Oakland, California, United States U-Haul Full time

    Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is seeking a friendly, motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities...

  • Customer Service Representative

    2 weeks ago

    Oakland, California, United States Alex Anneker - State Farm Agent Full time

    Job OpportunityAs a Customer Service Representative with Alex Anneker - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit.Key ResponsibilitiesRespond to...

  • Dispatcher/Customer Service Representative

    1 week ago

    Oakland, United States Nelson Connects Full time

    Position Title: Dispatcher/Customer Service RepresentativeYou are a detail-oriented, organized professional with strong communication skills who thrives in a fast-paced environment. You will serve as a key point of contact for customer inquiries, dispatching service calls, and supporting office operations. Prior experience in the elevator industry is a plus...

  • Customer Service Representative

    3 days ago

    Oakland, California, United States Dhillon Foods Inc Full time

    Customer Service RepresentativeAt Dhillon Foods Inc, we are seeking a Customer Service Representative to provide excellent service to our guests. As a Customer Service Representative, you will be responsible for ensuring timeliness, quality, and accuracy of all orders. You will work in a fast-paced and high-energy environment, interacting with customers in...

  • Customer Service Representative

    1 week ago

    Oakland, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service to our valued customers. Your key responsibilities will include:Greeting customers and providing a positive experienceTaking customer orders and working with our Point of Sale systemCleaning and maintaining...