Office Assistant/Customer Service Representative
1 month ago
Location: Costa Auto Care and Tire, 10201 Macarthur Blvd. Oakland, CA 94605
Job Type: Full-Time
Compensation: Starting at $20/hr
About Us: Costa Auto Care and Tire is a trusted name in the Oakland community, offering reliable automotive repair and tire services. We pride ourselves on delivering top-notch customer care and maintaining a welcoming environment for both our customers and employees.
Job Description: We are seeking a dedicated and enthusiastic Customer Success Representative (CSR) / Office Assistant to join our team. This full-time, dual-role position is vital to ensuring customer satisfaction and supporting our advisors in their daily tasks.
Key Responsibilities:Customer Success Representative (CSR):
- Ensure customer success by utilizing retention marketing tools to keep vehicles maintained and repaired at our top-rated shop.
- Make thank you calls to customers to express appreciation for their business.
- Conduct daily Repair Order (RO) audits to ensure accuracy and completeness.
- Write and send handwritten cards to new customers to welcome them to our shop.
- File and manage paperwork, including RO’s, bills, and financial documents.
- Support service advisors by helping them navigate their day-to-day challenges.
- Answer phone calls, assist with customer inquiries, and set appointments (if trained).
- Assist with upselling services and products (if trained).
- Prepare estimates and inspections for customer vehicles.
- Process customer payments and ensure a positive "kiss goodbye" experience.
- Act as a shuttle driver and parts runner as needed.
- Conduct shop tours for new or prospective customers.
- Send text reminders for appointments and follow-up with customers.
Qualities & Character Traits:
- Enthusiastic: Brings positive energy to the team and customers.
- Outgoing: Comfortable interacting with customers and team members.
- Organized: Able to manage multiple tasks efficiently.
- Supporter: Enjoys helping others succeed.
- Likes to Help: Has a genuine desire to assist customers and colleagues.
- Dependable: Reliable and trustworthy in all tasks.
- Go-getter: Proactively looks for opportunities to contribute.
- Self-starter: Takes initiative and doesn’t wait to be told what to do.
- Good Computer Skills: Proficient with necessary software and tools.
- Good Voice for the Phone: Clear and pleasant communication skills over the phone.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or office assistant role is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
- Valid California driver's license required.
- Bilingual (English/Spanish) is a plus.
Why Join Us?
- Starting pay at $20/hr with potential for growth.
- Benefits include paid time off, healthcare, and more.
- A friendly and supportive work environment.
- Opportunities to learn about the automotive industry.
How to Apply: Interested candidates are encouraged to apply by sending their resume and a brief cover letter to olandocosta1@gmail.com or drop it off in person at our location. We look forward to hearing from you
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