Customer Service Representative

1 week ago


Oakland, California, United States U-Haul Full time
Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team.

Key Responsibilities:
  • Provide top-notch customer service to U-Haul customers, ensuring their needs are met and exceeded.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Assist customers with equipment inspections, maintenance, and repairs, ensuring a safe and enjoyable experience.
  • Answer customer questions and provide education on U-Haul products and services, building trust and loyalty.
  • Prepare rental invoices and process equipment returns, ensuring seamless transactions.
  • Participate in ongoing training and development through U-Haul University, staying up-to-date on industry trends and best practices.
What We Offer:
  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive benefits package, including health insurance, prescription plans, and paid time off.
  • A supportive and collaborative work environment, with opportunities for growth and development.
  • A $100 hiring bonus and a $300 cash bonus for completing U-Haul's Equipment Inspection and Verification program.

U-Haul is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.



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