Customer Service Representative

1 week ago


Oakland, California, United States Alex Anneker - State Farm Agent Full time
Customer Service Representative

Are you a motivated and detail-oriented individual looking for a rewarding career in customer service? We are seeking a qualified professional to join our team as a Customer Service Representative for our State Farm Agent office in Oakland, CA.

Responsibilities:
  • Provide prompt and accurate customer service to our clients, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Work collaboratively with our team to achieve sales goals and provide exceptional customer experiences.
Requirements:
  • Successful track record of meeting sales goals/quotas preferred
  • Detail oriented
  • Ability to make presentations to potential customers
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Bilingual - Spanish (preferred)
What We Offer:
  • Hourly pay & monthly incentive compensation/commission
  • Quarterly bonuses/promotions
  • Group retirement plan w/contribution match
  • Life & disability insurance benefits
  • Health insurance stipend
  • 120 hours of Paid Time Off (PTO) per year
  • Flexible hours/schedules
  • Opportunity for advancement within our agency

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual looking for a rewarding career in customer service, please submit your application for consideration.



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