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Retirement Customer Service Representative 2
1 month ago
Retirement Service Center Customer Service Representative 2
Job Summary:The University of California, Office of the President, is seeking a highly skilled and experienced Retirement Service Center Customer Service Representative 2 to join our team. As a key member of our Retirement Administration Service Center (RASC), you will provide exceptional customer service and support to UC faculty, staff, and retirees, ensuring timely and accurate responses to inquiries regarding pension and retirement health benefits.
Key Responsibilities:- Respond to inquiries and provide information on various topics, including UCRP Retirement plans, beneficiary and survivor benefits, and health and welfare benefits.
- Apply system information to develop accurate written responses to routine and general inquiries, and facilitate resolution to member account-related issues.
- Communicate professionally with peers and other RASC internal staff to facilitate and resolve customer issues and complaints that are sensitive and confidential in nature.
- Meet production goals and assure quality of responses and service delivery in alignment with departmental goals and objectives.
- Minimum of 2 years of customer service experience, developing written responses to inquiries and applying organizational rules, regulations, policy, and procedures.
- Ability to learn, retain, apply, and communicate information regarding UC, UCRP, and U C Health and Welfare benefit regulations, policy, and procedure effectively and in a timely manner.
- Effective verbal and written communication skills, active listening, critical thinking, organization, and time management skills.
- Ability to research, collect, and organize resource material to resolve issues and recommend solutions.
- Working knowledge of computer application programs and ability to analyze information and synthesize large amounts of data with attention to detail.
- Ability to meet production goals, facilitate responses, and provide quality service and working knowledge of defined benefit and defined contribution retirement programs.
The University of California, Office of the President, offers a comprehensive benefits package, including salary, health insurance, retirement plans, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
How to Apply:Please submit your application, including a cover letter and resume, by the application review date of February 12, 2024. The position will remain open until filled.
