Technical Support Regional

4 weeks ago

Chattanooga, United States Fronius Full time

Summary

The Fronius USA Perfect Welding Technical Support Regional System Engineer works with welding equipment. This role utilizes advanced knowledge of Fronius equipment to support the sales process. The TSR System Engineer is responsible for demonstrating to new and existing customers the value of Fronius products and services. This position requires frequent travel to customer sites, installation sites, and meetings. This position reports to the Regional Head of Sales.

Tasks and Responsibilities

Understands Fronius equipment configurations and installation processes Troubleshoots, evaluates, and repairs welding equipment in the field Coordinates with national tech support team to support regional customers Evaluates the client’s needs for upgrades or up-sells of current or new installations Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity Attends presentations, develops proposals, conducts demonstrations while acting as the technical expert Provides system advice for Fronius team members, end customers, distributors, and dealers via phone and email communication Performs welding system hardware and software installation and integration at clients location Conducts training events for regional teams, distributors, dealers, and end clients with a focus on new and repeat sales Customizes training documents for new and existing clients Participates in trade fairs and provides product and technical guidance and support at regional and national events Leads or supports initiation of modifications/further development of Fronius products Promotes and supports the “Fronius Way” philosophy

Requirements

Associates/ Bachelor’s Degree from accredited college or university preferred Possess a valid passport, or has the ability to obtain and pay for a valid passport Regular Travel Must be willing and authorized to travel throughout the USA and Europe Must have a valid driver’s license Experience in the field and/or Electrical Technology/Engineering Welding knowledge/experience a plus Robotic knowledge/experience a plus Strong knowledge of MS Outlook, Excel, Word, Power Point Ability to work independently and/or remotely Candidate must be able to work with a team or alone as the need arises Problem-solving skills Ability to work on multiple projects Demonstrated ability as a team contributor

Health and Safety

Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements Ability to bend and reach, with repetitive motion Hearing, naturally or with aids Vision 20/20, with or without correction Physical demands of the job include: standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch Employees could be required to lift up to 70 pounds Employees will perform duties in an office environment and a field setting Employees will be occasionally exposed to tripping hazards The noise level in the work environment is usually low to medium We offer a generous benefit package including PTO available immediately plus 11 paid holidays Employer matched 401(k) Medical, Dental, and Vision covered 100% for employees 50% company paid Health, Dental, Vision for your family Employee Assistance Program & Mental Health Support Short-Term and Long-Term Disability Flexible Spending Accounts for Health Care and Dependent Care Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

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