Technical Support Analyst
2 weeks ago
Transforming the healthcare landscape is a challenging endeavor. However, with a dedicated team like ours, that vision can be realized. Our achievements are made possible by our exceptional workforce – the diverse Zotec family that contributes to making this organization a premier workplace.
Founded over 25 years ago, Zotec was established with a clear mission: to enhance the healthcare experience for all. Today, we proudly employ over 1000 individuals, leveraging our remarkable talent and energy to fulfill that mission.
We are currently looking for a Technical Support Analyst to enhance our operations.
As a Technical Support Analyst, your primary responsibilities will include providing assistance and support for office technology and software at our designated locations, along with remote support for various regional sites.
Key Responsibilities:
- Deliver on-site, remote, and virtual assistance to internal staff
- Conduct hands-on technical upgrades and installations
- Ensure compliance with Service Level Agreements for all support requests
- Facilitate repair and maintenance of mobile devices as necessary
- Engage in system upgrades and maintenance tasks
- Support the IT Asset Manager with asset management duties, including updating and managing the company asset database
- Assist in the decommissioning and disposal of IT assets
- Perform additional tasks and responsibilities as assigned
- Strong analytical abilities and problem-solving skills with a keen attention to detail
- 2-4 years of experience in supporting desktop-related equipment and software applications
- Experience troubleshooting Windows desktops/laptops, printers, scanners, and Apple mobile devices is essential
- Proficiency in Active Directory and user management is required
- Experience with laptop/desktop imaging using Microsoft SCCM is preferred
- Familiarity with thin client configuration management, including Intune/Citrix, is advantageous
At Zotec, you will be part of a network of highly skilled professionals in an environment that encourages autonomy while providing the resources and support from colleagues in similar roles. Our team embodies an entrepreneurial spirit. If you are a creative thinker and a seeker of opportunities, we would be pleased to discuss your potential fit with us.
Learn more about our organization by visiting our website.
E-Verify and Equal Opportunity Employer
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