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Technical Support Specialist

2 months ago

Chattanooga, Tennessee, United States Global Channel Management, Inc Full time

Job Summary:

Global Channel Management, Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical operational and administrative support for IT-related End User provisioning and support.

Key Responsibilities:

  • Provides technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.
  • Performs manual installation of non-packaged software, including both purchased products and internally developed applications.
  • Ensures appropriate change management approvals are in place prior to deployment.
  • Manages multiple assignments and problems in an environment of continually changing priorities, while keeping end users and management informed of progress along the way.

Requirements:

  • 2 years of IT experience.
  • Windows 11 support experience.
  • Windows 11 Cloud-based Technical Support experience is a must.
  • Associate's degree in Information Systems or a related field, or equivalent years of experience is required.
  • May be required to implement a COVID-19 vaccine mandate.

Working Conditions:

No remote work is available for this position.