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Technical Support Specialist

2 months ago

Chattanooga, Tennessee, United States TEKsystems Full time

Position Overview: A leading technology services provider is seeking a Desktop Support Analyst to enhance their operational efficiency. This role involves providing comprehensive on-site and remote assistance to employees, ensuring smooth functionality of various software and hardware systems.

Key Responsibilities:

  • Deliver exceptional customer service by assisting non-technical users with their IT needs in a prompt manner.
  • Troubleshoot and resolve issues related to soft phones, collaboration tools, and productivity software.
  • Manage and configure Windows operating systems and utilize the Microsoft 365 Admin Center for effective administration.
  • Respond to and manage support tickets in accordance with established service level agreements (SLAs).
  • Assist in the onboarding process by setting up equipment for new hires and providing necessary training.

Essential Skills:

  • Proven experience in providing hands-on support for computer hardware and software, including Microsoft Office Suite and collaboration platforms.
  • Familiarity with ticketing systems and experience in handling technical support inquiries.
  • Strong understanding of Windows configuration and administration, alongside proficiency in Microsoft 365 services.

About TEKsystems: As a partner in transformation, TEKsystems empowers clients to leverage innovative solutions and seize new opportunities. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients globally, including a significant portion of the Fortune 500. Our expertise spans Full-Stack Technology Services and Talent Services, enabling us to drive meaningful change in the industry.

Diversity and Inclusion: TEKsystems is committed to fostering an inclusive workplace and welcomes applications from all qualified individuals, regardless of their background or identity.