Technical Support Analyst
1 week ago
At Zotec Partners, our team is our greatest asset.
Transforming the healthcare landscape is a challenging endeavor. However, with a dedicated team like ours, this ambition can be realized. Our achievements are driven by our remarkable personnel – individuals across the nation who form our diverse Zotec family and contribute to making this organization a premier workplace.
Founded over 25 years ago, Zotec was established with a clear mission: to enhance the healthcare experience for all. Today, we proudly employ over 1000 professionals and continue to leverage our exceptional talent and enthusiasm to fulfill this mission.
We are currently in search of a Technical Support Analyst to join our ranks.
Key Responsibilities:- Deliver on-site, remote, and virtual support to internal staff.
- Conduct hands-on technical upgrades and installations.
- Ensure compliance with Service Level Agreements for each support request.
- Provide repair and maintenance services for mobile devices as necessary.
- Engage in various system upgrades and maintenance tasks.
- Assist the IT Asset Manager with asset management duties, including updating and managing the company asset management database.
- Participate in the decommissioning and disposal of IT assets.
- Undertake additional tasks and responsibilities as assigned.
- Proficient analytical skills and problem-solving abilities with a keen attention to detail.
- 2-4 years of experience in supporting desktop-related equipment and software applications.
- Experience troubleshooting Windows desktops/laptops, printers, scanners, and Apple mobile devices is essential.
- Familiarity with Active Directory and user management is required.
- Experience with laptop/desktop imaging using Microsoft SCCM is preferred.
- Knowledge of thin client configuration management, including Intune and Citrix, is advantageous.
At Zotec, you will be part of a network of highly skilled professionals in an environment that fosters autonomy while providing the resources and support of colleagues in similar roles. Our team embodies an entrepreneurial spirit. If you are an innovative thinker and a seeker of opportunities, we would be eager to connect with you.
Learn more about our organization by visiting our website.
E-Verify and Equal Opportunity Employer
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