Technical Support Specialist

2 weeks ago


Chattanooga, United States Net2Source Inc. Full time

Job Description:

Responsibilities:·

  • Processes customer requests, provides order status, and responds to inquiries in a timely manner.
  • Cellular order process and tracking
  • Attention to detail.
  • Excel reporting capabilities including Data analysis and summary of data being tracked.
  • Manage stockroom inventory and maintains re-order thresholds for IT products.
  • Provides reports regarding PC inventory, installation, and end-of-life activities.
  • Resolves order and inventory issues as they arise.
  • Other duties as assigned by the Enterprise Workstation Services Manager or PC Install and Support Services Team Lead.
  • Configures, delivers, and installs PCs, peripherals, and corporate standard software.
  • Oversees the building and maintenance of corporate computer images for laptops and desktops.
  • Organizes and oversees the return of leased computer equipment and prepares out-of-date equipment for donation or disposal.
  • Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.
  • Maintains inventory of computers and components.
  • Serves as backup to PC support specialists, providing end-user support under their guidance and direction.
  • Contributes, as a subject matter expert (SME) to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.
  • Documents technical issues and their resolution, in accordance with corporate standards.

Education/ Experience:·

  • Associate’s degree in a computer-sciences related field, or equivalent and demonstrable training and experience.
  • Microsoft certifications are a plus.
  • One (1) or more years’ experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.

Skills/Certifications:

  • Excellent interpersonal communication, customer service, problem solving, and time-management skills. Dedication to on-going technical education, both as a student and a teacher. Able to perform heavy lifting.


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