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Equipment Technical Support Specialist
2 months ago
Crafco, Inc. has an opening for an Equipment Technical Support Specialist at our equipment plant in Chandler, Arizona.
Looking to join an amazing team to showcase your technical support and heavy equipment troubleshooting skills? Look no further Under the direction of the Equipment Engineering Manager, the Equipment Technical Support Specialist is responsible for providing technical assistance to all internal and external customers regarding Crafco Equipment and Parts. This position will also provide back-up support for the Quality Manager, Run-up Department, Equipment Service Department and Engineering Department .
This position offers a competitive salary with an excellent benefits package including Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Holiday, Personal, Sick Time, Maternity Leave and Tuition Assistance.
Specific Duties:
- Be the primary source of contact for customers and internal Crafco personnel regarding equipment repairs, maintenance, operation, troubleshooting, quality, parts identification, and replacement part quotes.
- Provide back-up support for the Equipment Service and Run-up departments, performing each department's duties as needed.
- Prepare summary reports of customer contacts, repairs, problems, and operation using Salesforce monthly that will be circulated to Engineering, Production and Management for review and action as needed.
- Provide assistance over the phone, through email, online helpdesk software and in person as needed. Must have some working knowledge of Microsoft Outlook, SAP, phone system and online helpdesk software.
- Create repair quotes, sales orders and update equipment warranty database using SAP software.
- Assist Engineering and Production teams in developing appropriate quality and testing procedures. Provide input on new product design and manufacturing processes.
- Assist with development of repair and standard maintenance procedures and technical guidelines used by customers and Supply Centers.
- Manage and organize part recall/replacement issues to ensure timely action to support customers.
- Edit Operator Manuals or other literature as needed by the Equipment Engineering Manager.
Qualifications:
- Holds a related degree or equivalent from a minimum of 2 years in college or trade school is preferred.
- Minimum of 3 years of experience in technical support and troubleshooting or related position within the industries of industrial machinery, construction equipment, automotive, aerospace or manufacturing.
- Strong knowledge of mechanical, hydraulic, and electrical systems used in machinery and equipment.
- Must have effective communication and people skills.
- Must be a self-starter and have good time management skills.
- Must be able to prioritize and multitask effectively, work responsibly with or without direct supervision, with high attention to detail and quality.
- Experience with ERP or MRP software, (preferably SAP) is preferred.
- Must be proficient with typical office computer operations and programs including Microsoft Windows, Microsoft Office including Outlook, Word, Excel, and internet browsers.
About Crafco, Inc.:
Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc. our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. Learn more about Crafco and Ergon by visiting:
Contact us to see if you can be a part of our TEAM.
Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR..
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