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Help Desk Manager
4 months ago
Culture
At The Next Innings, we're more than just an upskilling platform. We're a beacon of empowerment, guiding individuals and businesses towards their brightest futures. With our cutting-edge AI technology and personalized approach, we've spent over 8 years illuminating paths to success for over 100 businesses. From Canada to the US and India, we're dedicated to nurturing careers, igniting passions, and transforming lives through skill-building and heartfelt guidance. Join us as we embark on this inspiring journey of growth and fulfillment together.
Responsibilities
Key Responsibilities:
Help Desk Management:
-Manage the daily operations of our help desk.
-Develop and implement procedures for effective help desk management.
-Escalate complex issues to the appropriate team members.
-Maintain clear and accurate documentation of all interactions.
Training & Development:
-Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
-Tailor training content to meet the specific needs and learning styles of our diverse participants.
-Evaluate the effectiveness of training programs and make improvements as needed.
Key Qualifications:
-Minimum 2 years of experience in a help desk or technical support role.
-Experience working in the technology sector is preferred.
-Excellent communication, interpersonal, and presentation skills.
-Ability to develop and deliver engaging and informative training sessions.
-Strong analytical and problem-solving skills.
-A passion for empowering women and supporting their career development.
-Ability to work independently and as part of a team.
Must be fluent in English and comfortable working in a fast-paced environment
Requirements
Are you a diversity(woman) candidate?
Are you ready to relocate to Bangalore, Karnataka, India?
Are you ready to visit office in HSR Layout, Bangalore twice a week?
Do you have Minimum 2 years of experience in Help desk Management?
Any Graduate
English
Knowledge in: Technology
Knowledge in: Trainer
Knowledge in: Problem Solving
Knowledge in: Analytical
Knowledge in: Presentation Skills
Knowledge in: Communication
Requisition #clvp8pcys3lqp0pp5merl4yuy
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