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Front Desk Operations Manager
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Plaza Hotel Pioneer Park. As a key member of our front office team, you will be responsible for overseeing front desk operations, ensuring exceptional guest service, and maintaining high quality and sustainability standards.
Key Responsibilities- Guest Service Delivery: Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
- Front Desk Operations: Oversee front desk operations, including managing reservations, handling guest inquiries, and resolving guest concerns.
- Team Management: Interview, train, and support front desk associates to ensure they have the skills and knowledge to provide exceptional guest service.
- Quality and Sustainability: Maintain high quality and sustainability standards in all aspects of front desk operations.
- Bookkeeping and Administration: Handle bookkeeping tasks, manage reservations, and perform other administrative duties as required.
- Education: Associate's or Bachelor's degree in a related field.
- Experience: 1-3 years of relevant experience in a front desk or guest services role.
- Flexible Work Schedule: Work a flexible schedule, including shifts, holidays, and weekends.
- Physical Requirements: Stand for extended periods, lift up to 25 pounds, bend, and reach.
The Plaza Hotel Pioneer Park is a leading hotel chain that values equality and diversity. We strive for excellence and adaptability to deliver outstanding service to our guests. If you are a motivated and experienced professional who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
