Front Desk Supervisor

1 day ago


El Paso, Texas, United States Staybridge El Paso Full time
Job Summary

The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Customer Service: Provide friendly, courteous, and efficient service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed accurately and efficiently, including check-in, check-out, and room assignments.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are meeting the hotel's high standards.
  • Problem-Solving: Anticipate and resolve guest complaints and issues, using effective communication and problem-solving skills to find solutions.
  • Administrative Tasks: Perform administrative tasks, such as data entry, reporting, and filing, to ensure that the front desk area is running smoothly.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with a strong background in customer service and front desk operations.
  • Skills: Excellent communication and problem-solving skills, with the ability to work well under pressure and maintain a positive attitude in a fast-paced environment.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the hotel.
  • Fun and Dynamic Work Environment: A fun and dynamic work environment, with a team of friendly and supportive colleagues.

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