Front Desk Supervisor
3 weeks ago
Job Summary:
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
- At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
This hotel is located only one mile South of Fort Bliss and the El Paso Airport. We are just minutes from Raytheon, Lockheed Martin, BAE Systems, AT&T, IBM and Boeing amongst many of the important Corporations of El Paso's Business Parks. Our suites have fully equipped kitchens, space to work, and room to relax. Additionally, our location offers great shopping, dining and exciting entertainment options just minutes from the hotel. Memorable entertainment venues are located nearby such as Sunland Park Racetrack and Casino, Franklin Mountains State Park, Wyler Tramway, Cielo Vista Mall, The Fountains at Farah and Mount Cristo Rey. Entry points to Juarez, Mexico are just a short drive away from our conveniently located El Paso hotel.
For a relaxing evening, join us for our The Social Monday - Wednesday, then relax in our beautiful lobby. They can burn off some energy in our state-of-the-art Fitness Center. We offer the amenities and service that travelers need at the Staybridge Suites El Paso Airport Area hotel.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Supervisor
2 months ago
El Paso, United States Plazahotelelpaso Full time** Front Desk Supervisor** ** The Plaza Hotel Pioneer Park** ** Overview** **Opportunity: Front Desk Supervisor** Supervise front desk operations in accordance with established guest service, quality and sustainability standards. **Potential Career Path** Assistant Front Office Manager Front Office Manager Assistant General Manager **Essential Job...
-
Front Desk Supervisor
1 month ago
El Paso, United States Holiday Exp El Paso Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Operations Manager
7 days ago
El Paso, Texas, United States The Plaza Hotel Pioneer Park Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Plaza Hotel Pioneer Park. As a key member of our front office team, you will be responsible for overseeing front desk operations, ensuring exceptional guest service, and maintaining high quality and sustainability standards.Key ResponsibilitiesGuest...
-
Front Desk Representative
2 days ago
El Paso, Texas, United States MCR Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the administrative processes of the hotel, and ensuring a positive experience for all.Key ResponsibilitiesProvide attentive, courteous, and...
-
Front Desk Operations Manager
7 days ago
El Paso, Texas, United States The Plaza Hotel Pioneer Park Full timeJob Summary:The Front Desk Supervisor is responsible for overseeing front desk operations to ensure exceptional guest service and maintain high quality and sustainability standards at The Plaza Hotel Pioneer Park.Key Responsibilities:Associate Management: Interview, train, and support associates to uphold brand and hotel standards.Guest Relations: Resolve...
-
Front Desk Operations Manager
1 week ago
El Paso, Texas, United States The Plaza Hotel Pioneer Park Full timeJob Summary:The Front Desk Supervisor is responsible for overseeing front desk operations to ensure exceptional guest service and maintain high quality and sustainability standards at The Plaza Hotel Pioneer Park.Key Responsibilities:Lead and Develop Team Members: Interview, train, and support associates to uphold brand and hotel standards, ensuring they...
-
Front Desk Manager
2 days ago
El Paso, Texas, United States The Plaza Hotel Pioneer Park Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Plaza Hotel Pioneer Park. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our hotel meets the highest standards of quality and...
-
Front Desk Coordinator
2 days ago
El Paso, Texas, United States Franklin Heights Nursing & Rehabilitation Center Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Franklin Heights Nursing & Rehabilitation Center. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key ResponsibilitiesFront Desk...
-
Front Desk Assistant
2 months ago
El Paso, United States El Paso Staffing Services Full timeJob DescriptionJob DescriptionWe are looking for a Front Desk:Part-time for front deskBILINGUAL Spanish and EnglishMonday thru Fridays from 8:30am to 4pm. With half hour lunch.They will be answering phone calls emails.They will need to be submitting a drug test every 6 months for the state. Slacks and business attire.Company DescriptionStaffing...
-
Front Desk Representative
2 days ago
El Paso, Texas, United States Dave & Buster Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide top-notch...
-
Front Desk Accounting Professional
4 days ago
El Paso, Texas, United States Marriott El Paso Full timeJob SummaryThe Marriott El Paso is seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, while providing exceptional customer service to our guests.Key ResponsibilitiesFinancial Management: Balance and account for all revenues...
-
Front Desk Associate
16 hours ago
El Paso, Texas, United States Marcus Corporation Full time**Job Summary**As a Front Desk Clerk with the Marcus Corporation, you will be responsible for providing exceptional customer service to our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.**Key Responsibilities:**Check guests in and out of their rooms,...
-
Front Desk Agent
1 week ago
El Paso, United States MCR Hotels Full timeThe Front Desk Agent at the Fairfield Inn by Marriott El Paso Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing...
-
Front Desk Professional
7 days ago
El Paso, Texas, United States Spine & Rehab Specialists Full timeFront Desk SpecialistWe are seeking a highly skilled and detail-oriented individual to join our team at Spine & Rehab Specialists as a Front Desk Specialist. This role is crucial in delivering exceptional patient service and making a significant impact on our patients' lives.Key ResponsibilitiesPatient Information ManagementValidate and enter patient...
-
Front Desk Associate
5 months ago
El Paso, United States Gold's Gym - JCJ Enterprise Full timeJob DescriptionJob DescriptionFront Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent...
-
Front Desk Associate
3 months ago
El Paso, United States Gold's Gym Full timeFront Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...
-
Front Desk Representative
2 days ago
El Paso, Texas, United States Texas Western Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent/ Night Audit Relief to join our team at the Hilton Garden Inn El Paso Airport. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our...
-
Front Desk Coordinator
2 days ago
El Paso, Texas, United States Rio Vista Behavioral Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Rio Vista Behavioral Health. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front office operations, and supporting the overall success of our facility.Key ResponsibilitiesFront...
-
Front Desk Medical Receptionist
2 months ago
El Paso, United States Goconfluent Full time** Front Desk Medical Receptionist** **Job Category****:** Admin **Requisition Number****:** FRONT004968 Showing 1 location **Job Details** **Description** El Paso Physical Therapy Services has a **full****-time** opening at our Horizon Valley clinic. The hours for this position will be **Monday- Friday 8:00 am to 5:00 pm.** This individual must be...
-
Office Placement front desk
4 weeks ago
El Paso, United States El Paso Staffing Services Full time $13Job DescriptionJob DescriptionPlease call me i will see you tomorrow for interview at 1207 E. Yandell, we are hiring for Front desk, Placement, taking applications, following work orders for potential clients.INTERVIEW can be tomorrow at our office, please call if you are interested. Company DescriptionStaffing ServicesCompany DescriptionStaffing...
