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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.
Key Responsibilities- Provide attentive and courteous service to all guests, ensuring a positive experience from check-in to check-out.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
- Maintain accurate records and reports, including guest information and hotel operations.
- Stay up-to-date on hotel policies, procedures, and services to provide informed and personalized service to guests.
- High school diploma or equivalent required.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Competitive hourly rate.
- Opportunities for career advancement and professional growth.
- Comprehensive training program to ensure success in the role.
- Discounts on hotel stays and other perks.
