Global Customer Account Manager I

5 months ago

Itasca, United States AIT Worldwide Logistics Full time

Overview

The Manager, Global Customer Accounts manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients within the AIT Critical Solutions Division.

Responsibilities

Responsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction. Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met. Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations Analyze account data and provide predictions to management. To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations. Review account budgets, pricing, quoting, and improving cost effectiveness. Assisting global sales staff and offices with customer relations, resolution of issues, and assist with client solutions that drive additional business from assigned client(s). Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

A team player who works well with others – being respectful to our teammates is a Core Value A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

7+ year’s relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred. With 2-3 years in direct customer facing roll (sales / account management) CargoWise, AS, dangerous goods and ITAR experience is a plus. Working understanding of air and ocean, imports and exports needed (extensive work experience in one or more required). Proficient in MS Word, Excel, and other MS Office software. Ability to multi-task with strong attention to detail Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies. Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe. Ability to problem solve and be solution oriented in a fast pace and high volume environment. Excellent negotiation, communication, organizational and planning skills. Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, (k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to to days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. 

About AIT Worldwide

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action . 

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at --0 ext 8.

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