Global Customer Account Manager I

3 weeks ago

Itasca, United States AIT Worldwide Logistics Full time

Overview

The Manager, Global Customer Accounts manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients within the AIT Critical Solutions Division.

Responsibilities

Responsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction. Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met. Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations Analyze account data and provide predictions to management. To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations. Review account budgets, pricing, quoting, and improving cost effectiveness. Assisting global sales staff and offices with customer relations, resolution of issues, and assist with client solutions that drive additional business from assigned client(s). Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

A team player who works well with others – being respectful to our teammates is a Core Value A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

7+ year’s relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred. With 2-3 years in direct customer facing roll (sales / account management) CargoWise, AS, dangerous goods and ITAR experience is a plus. Working understanding of air and ocean, imports and exports needed (extensive work experience in one or more required). Proficient in MS Word, Excel, and other MS Office software. Ability to multi-task with strong attention to detail Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies. Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe. Ability to problem solve and be solution oriented in a fast pace and high volume environment. Excellent negotiation, communication, organizational and planning skills. Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, (k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to to days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. 

About AIT Worldwide

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action . 

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at --0 ext 8.

  • Accounting Specialist

    3 weeks ago

    Itasca, United States Accounting Manager Full time

    Job DescriptionJob DescriptionAccounting Specialist – Itasca, IL$22-26/hour + Flexible hours!! 16-24 hours per week.  We will work around what works best for your schedule!We are looking for an Accounting Specialist to be a part of our team. This job is ideal for someone who is looking for flexible, part-time hours that loves numbers, making other...

  • Director, Global Talent Management Processes

    5 days ago

    Itasca, Illinois, United States AIT Worldwide Logistics Full time

    Director, Global Talent Management ProcessesJob LocationsUS-IL-ItascaID CategoryHuman ResourcesPosition TypeRegular Full-TimeIntroductionCome move the world with us Wake up each day to be part of a global movement.A movement tomake an impact. A movement togo for itA movement toprovide best-in class solutions. A movement to beempowered. A movement todo the...

  • Global HR Operations Manager

    3 weeks ago

    Itasca, United States LaSalle Network Full time

    Our client, a leading player in the logistics space, is seeking a highly skilled and motivated Global HR Operations Manager. This pivotal role will oversee their global HR operations, including HR IT and Data Analytics/Reporting. The successful candidate will manage a dedicated team and spearhead the implementation of new HR systems, ensuring data accuracy,...

  • Global HR Operations Manager

    4 weeks ago

    Itasca, United States LaSalle Network Full time

    Our client, a leading player in the logistics space, is seeking a highly skilled and motivated Global HR Operations Manager. This pivotal role will oversee their global HR operations, including HR IT and Data Analytics/Reporting. The successful candidate will manage a dedicated team and spearhead the implementation of new HR systems, ensuring data accuracy,...

  • Account Manager

    4 weeks ago

    Itasca, United States Sybridge Technologies Full time

    Job DescriptionJob DescriptionSalary: Corporate Profile:SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 16 acquisitions made to combine different products, services, and technologies...

  • Account Manager

    4 weeks ago

    Itasca, United States Sybridge Technologies Full time

    Corporate Profile: SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 16 acquisitions made to combine different products, services, and technologies into a singular technology-enabled...

  • Account Manager

    2 weeks ago

    Itasca, United States Sybridge Technologies Full time

    Corporate Profile: SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 16 acquisitions made to combine different products, services, and technologies into a singular technology-enabled...

  • Account Manager

    3 weeks ago

    Itasca, United States Sybridge Technologies Full time

    Job DescriptionJob DescriptionSalary: Corporate Profile:SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 16 acquisitions made to combine different products, services, and technologies...

  • Sales- Account Manager

    2 months ago

    Itasca, United States Actus Consulting Group Full time

    Language: English: Business Level, Japanese: Business Level Japanese Trading company is seeking for a Japanese Bilingual Sales. Sales-Account Manager Responsibilities • The primary tasks are to achieve your sales targets, to that end, build strategies,act, develop new customers and attain goals. •Understand the products, their usages and analysis...

  • Sales- Account Manager

    3 weeks ago

    Itasca, United States Actus Consulting Group Full time

    Language: English: Business Level, Japanese: Business Level Japanese Trading company is seeking for a Japanese Bilingual Sales. Sales-Account Manager Responsibilities • The primary tasks are to achieve your sales targets, to that end, build strategies,act, develop new customers and attain goals. •Understand the products, their usages and analysis...

  • Major Account Manager, Central

    3 weeks ago

    Itasca, United States Flexera Full time

    locationsItasca, ILtime typeFull timeposted onPosted 6 Days Agojob requisition id13901Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep...

  • Major Account Manager, Central

    3 weeks ago

    Itasca, United States Flexera Full time

    locationsItasca, ILtime typeFull timeposted onPosted 6 Days Agojob requisition id13901Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep...

  • Key Account Manager, Automotive, Road Us

    1 month ago

    Itasca, United States DSV Full time

    If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. - Job area: Account Management**DSV - Global transport and logistics** Location: USA - Itasca, N Arlington Heights Rd Division: Road Job Posting Title: Key Account Manager,...

  • Global Tax Director

    4 weeks ago

    Itasca, United States Creative Financial Staffing Full time

    A well-respected, growing global manufacturing company is seeking a Global Tax Director. Why take the Global Tax Director role: Very well-respected, global, private company Great people, great culture, very low turn-over Opportunity to learn and develop skill sets High visibility Growing company, very financially stable- always acquiring businesses or...

  • Global Tax Director

    2 months ago

    Itasca, United States Creative Financial Staffing Full time

    A well-respected, growing global manufacturing company is seeking a Global Tax Director. Why take the Global Tax Director role: Very well-respected, global, private company Great people, great culture, very low turn-over Opportunity to learn and develop skill sets High visibility Growing company, very financially stable- always acquiring businesses or...

  • Global Tax Director

    4 weeks ago

    Itasca, United States Creative Financial Staffing Full time

    A well-respected, growing global manufacturing company is seeking a Global Tax Director. Why take the Global Tax Director role: Very well-respected, global, private company Great people, great culture, very low turn-over Opportunity to learn and develop skill sets High visibility Growing company, very financially stable- always acquiring businesses or...

  • Global Tax Director

    5 days ago

    Itasca, Illinois, United States Creative Financial Staffing Full time

    A well-respected, growing global manufacturing company is seeking a Global Tax Director. Why take the Global Tax Director role: Very well-respected, global, private company Great people, great culture, very low turn-over Opportunity to learn and develop skill sets High visibility Growing company, very financially stable- always acquiring businesses or...

  • Customer Service Representative

    4 weeks ago

    Itasca, United States ePOST Global LLC Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Representative Reports to: Customer Service SupervisorSupervision: NAPosition Summary This position is a liaison between our ePost Global team, Billing, Commercial, Support, Operations, and our customers to ensure that all customer specifications are met. A key focus of this position is timely and...

  • Director, Global Talent Management Processes

    6 days ago

    Itasca, Illinois, United States AIT Worldwide Logistics, Inc. Full time

    Introduction:Come move the world with us Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing. Make AIT Worldwide Logistics the next stop on your career journey See what our teammates say about working...

  • Customer Success Manager

    3 weeks ago

    Itasca, United States IFS Full time

    **Company Description** IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...