Global Account Director

4 weeks ago


Itasca, Illinois, United States DSV AS Full time
Job Summary

The Global Account Director will be responsible for managing and growing a portfolio of key global accounts in the Consumer and Retail industry. They will be accountable for driving revenue growth, developing and executing account strategies, and ensuring customer satisfaction.

Key Responsibilities
  • Develop and execute account strategies to achieve revenue and profitability targets.
  • Cross-sell throughout all three divisions in DSV, Air & Sea/Road/Solutions.
  • Build and maintain strong relationships with key stakeholders at assigned global accounts.
  • Identify opportunities to expand services and increase revenue within assigned accounts.
  • Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues.
  • Prepare and present business reviews and performance reports to clients and DSV management.
  • Conduct regular account planning and review meetings with the team.
  • Ensure customer satisfaction through effective communication, responsiveness, and issue resolution.
  • Leverage vertical knowledge, insights, and skills into account work.
  • Establish a strong collaboration with the account executives.
  • Commercial single point of contact for the account on a day-to-day basis.
  • Act as central escalation point for commercial, operational, and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR)).
  • Identify and resolve operational challenges of importance to customer in collaboration with the divisions.
  • Coordinate with executive and operational teams across divisions and locations.
  • Drive pipeline management, including collection and maintenance of opportunities and awards (e.g., in CRM).
Requirements
  • Bachelor's degree in business, logistics, or a related field is required.
  • Master's degree in business or a related field is preferred.
  • Minimum of 10 years of experience in sales or account management in the transportation and logistics industry dealing with Consumer and Retail customers.
  • Experience managing global accounts and developing account strategies is required.
Preferred Qualifications
  • Experience working in a multinational corporation is preferred.
  • Travel required, both domestically and some internationally.
Language Skills
  • Fluency in English is required.
  • Proficiency in other languages is a plus.
Computer Literacy
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.
  • Experience with CRM software (e.g., MSD/Salesforce) is preferred.


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