Global Account Director, Consumer Vertical

6 days ago

Itasca, Illinois, United States DSV Air & Sea Full time
Job Title: Global Account Director, Consumer Vertical

DSV Air & Sea is seeking a highly skilled Global Account Director to join our team. As a key member of our Consumer Vertical, you will be responsible for managing and growing a portfolio of key global accounts in the Consumer and Retail industry.

Key Responsibilities:
  • Develop and execute account strategies to achieve revenue and profitability targets.
  • Cross-sell throughout all three divisions in DSV, Air & Sea/Road/Solutions.
  • Build and maintain strong relationships with key stakeholders at assigned global accounts.
  • Identify opportunities to expand services and increase revenue within assigned accounts.
  • Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues.
  • Prepare and present business reviews and performance reports to clients and DSV management.
  • Conduct regular account planning and review meetings with the team.
  • Ensure customer satisfaction through effective communication, responsiveness, and issue resolution.
  • Leverage vertical knowledge, insights, and skills into account work.
  • Establish a strong collaboration with the account executives.
  • Commercial single point of contact for the account on a day-to-day basis.
  • Act as central escalation point for commercial, operational, and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR)).
  • Identify and resolve operational challenges of importance to customer in collaboration with the divisions.
  • Coordinate with executive and operational teams across divisions and locations.
  • Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM).
Requirements:
  • Bachelor's degree in business, logistics, or a related field is required.
  • Master's degree in business or a related field is preferred.
  • Minimum of 10 years of experience in sales or account management in the transportation and logistics industry dealing with Consumer and Retail customers.
  • Experience managing global accounts and developing account strategies is required.
Preferred Qualifications:
  • Experience working in a multinational corporation is preferred.
  • Travel required, both domestically and some international.
Language Skills:
  • Fluency in English is required.
  • Proficiency in other languages is a plus.
Computer Literacy:
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.
  • Experience with CRM software (e.g., MSD/Salesforce) is preferred.

For this position, the expected base pay is: $115,000 - $172,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV Air & Sea is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law.

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